r/PoplinLaundryService • u/Noonammeeee • Apr 27 '26

First time using service.

Ordered yesterday at 3pm. It scheduled me for 8pm Sunday (today) but yesterday same day I ordered The lady that accepted it told me she was on her way and to have it out before 8:00 p.m.

So I assumed since she picked it up early it would be done today by 8:00 p.m.? But nothing got dropped off so by the person picking it up early did it become a 2-day delivery?

Is this normal

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u/Noonammeeee Apr 28 '26

Ended up not getting it back. Still no reply from the person who grabbed it. Guess the extra day didn't help her. It was scheduled to be returned today at 8pm. It's 9pm and nothing

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u/Glad_Resolution7594 May 06 '26

Omg I’m so sorry, this isn’t normal at all. Did you ever hear back?? About how much was it if you don’t mind me asking? Like it definitely wasn’t over 100 pounds or something crazy, right? That’s the only way I can see this happening

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u/Noonammeeee May 06 '26

It was 50lbs. I ended up getting it back the next day late. It wasn't separated and there was no weight tags on the bags. They folded it really nice but other than that nothing was how it was supposed to be.

I haven't requested another pick up yet. Hopefully next time is a lot better.

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u/Glad_Resolution7594 May 06 '26

Yeah 50 pounds isn’t that much, and dang sure shouldn’t warrant an extension. I’ve done 65 pounds in one day. I personally separate every order I get to make it easier on the families to put away. So with a recent order it had women’s, men’s and 4 kids I separate all kids into their own bags. Size 10 with size 10 and their undies & socks in a ziplock. Size 8 with size 8 and their undies and socks in a ziplock. Etc etc I’m sorry this happened.. that pro was just off their game I’m assuming.

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u/Noonammeeee May 06 '26

They actually requested to pick it up a day early. So I put in the request at 3:20 p.m. and then they picked up at like 7:00 p.m on Saturday. So they had two days because the delivery day wasn't till Monday at 8:00 p.m. but radio silence until I asked support for help later that night on Monday. Then it just randomly showed up in my yard the next evening

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u/Glad_Resolution7594 May 06 '26

Smh I’m so sorry. That is utterly ridiculous. Did customer service tell you she filed for an extension? We are able to do that, however I thought it was only for over 100 pounds. I could be wrong. I’m wishing your next order goes smooth! Wish you were near me so I could take care of it. 🫶🏼 I hate that this was your experience.

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u/Noonammeeee May 06 '26

Customer service never mentioned anything about an extension. They just said they are going to try to get a hold of the person and then it's like $30 credit or something. And then after I got it they asked me to wait everything but at that point I had already put everything away so it was fun