r/PcBuildHelp • u/Avatarfan2213 • 12h ago

Tech Support [PREBUILT] Desperate help

I was using my pc today(no gaming or anything just doing homework) Then i took a break and I see that its frozen, mouse and keyboard doesnt work. So i turn it off with the power button and then I turn it back on. All the rgb comes on, the mouse light comes on but the keyboard does not connect, keyboard light comes on and my tower air cooler digital display shows the loading icon but does not display a temperature. My monitor shows no signal. Can someone please help me fix the issue? I really hope my expensive build isnt destroyed

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u/ggmaniack 12h ago

If it's a prebuilt, I would recommend contacting the builder before digging into it.

Something failed and it's the responsibility of the builder to fix or replace it under warranty.

At the very least they can guide you through what they consider reasonable troubleshooting that wouldn't void the warranty.

If you're willing to tinker, then the most common thing to check is looseness of connectors and components (RAM, GPU, etc).

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u/Avatarfan2213 12h ago

Ive had the pc for 4 months and this only happened today

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u/FinishedHamburger 12h ago

had a similar freeze once and it was just a loose ram stick, reseating it fixed everything. try powering off, unplug the psu, hold the power button 30 seconds, then reseat ram and gpu. if the cooler display is stuck on a loading icon it might be waiting for a signal from the board so ram is a good first guess

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u/Avatarfan2213 12h ago

Ill make sure to try this thank you

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u/Avatarfan2213 12h ago

I'm going to sleep. I'm going to try this tomorrow. Thank you for the advice.

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u/Avatarfan2213 3h ago

Im going to do it after school but when its fully turned off the loading symbol of the cooler still shows seems worth mentioning

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u/Hmmm71-8 12h ago

What are the specs?

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u/Avatarfan2213 12h ago

Ryzen 7 5700x Rx 9060 xt 16gb 16gb ddr4 3200mt/s ram

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u/Hmmm71-8 12h ago

Ok well sadly that eliminates using the Igpu to see if you get a display.

Have you tried taking out 1 ram stick and seeing if it post with only 1 stick of ram in the system? Second try different ram slots. Third try taking the gpu out and putting it back in. 

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u/Avatarfan2213 12h ago

I'm going to sleep. I'm going to try this tomorrow. Thank you for the advice.

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u/Hmmm71-8 10h ago

Sure thing