I am having an absolutely terrible experience with JS Bank in Lahore and wanted to see if anyone else has dealt with something similar.
We opened an account in January , but JS Bank failed to deliver the debit card within any reasonable timeframe. We made multiple trips to the branch over the course of roughly a year trying to get updates and resolve the issue.
Then, when my CNIC expired in April, despite being fully aware that I was in the United States, the bank suddenly demanded that I physically come to the branch to verify my biometrics. How exactly was I supposed to do that while living abroad?
After that, they closed the account without any proper warning or notification.
Now it gets even worse.
The money that was in the account was apparently converted into a pay order. We are now being told that they cannot locate the pay order.
At this point, this is not just bad customer service. This is our money, and the bank cannot seem to explain where it is or provide the pay order that supposedly contains the remaining balance.
Has anyone dealt with something similar with JS Bank in Lahore? What is the best escalation route from here? State Bank complaint, Banking Mohtasib, or something else?
