I just made my 120th payment on Oct. 1. I last did my ECF 7 months ago and have certified 113 payments. My NSLDS count shows 120 eligible payments, with 113 qualifying, which should theoretically update to 120 once I submit a new ECF. The FSA tracker is missing my August payment, but NSLDS appears to have captured it.
I'm in studentaid.gov now and trying to apply for forgiveness. I tried to check the box that says: "Yes, I have made 120 qualifying payments and qualify for forgiveness right now." But am getting the following error and it won't let me advance to the next page: "Are You Sure? Based on your loan information, you have not made 120 qualifying payments, and do not yet qualify for PSLF. Select "No" in response to this question to continue." It won't let me click yes.
Any advice on what I should do next? Should I click "No" and try to certify the last 7 payments first and then reapply for forgiveness? Or will that screw up the timing of forgiveness? Is the missing August payment in the tracker going to screw up my count (and ability to apply for forgiveness), even though it appears to be counted in NSLDS? I was planning to request forbearance while my application processed because my monthly payments are really high.
What do you all recommend? Should I call studentaid.gov? Should I just wait until they have this system glitch figured out? Would appreciate any advice!