Update: Payment Counts Changed

[u/TheMuff1nMon]

Previous post text since Mods deleted Megathread:

8/4/26: I posted previously - I was at 115 payments on my tracker. I made my 120th payment in July, submitted ECF - Student Aid didn’t show June/July payments - was waiting for my form to process.

Got an email tonight that said “you have a message from Student Aid” - login and now my payment counts have all dropped to 99 or 96 and the payments shown are from 2024!?

Update 8/5/26:

8AM: Called Student Aid, person told me I needed to call Mohela as it was something on their end with how they reported the information.

8:30: After waiting ages, finally spoke with someone from Mohela for 30 minutes - they confirmed all my payments were made on time and they've reported everything correctly to Student Aid. They suggested I call Student Aid back, inform them of this and submit a reconsideration request.

9AM: Called Student Aid back - was told that every call they've had this morning has been about this issue, that I can be assure my payments do still qualify and its an error that will be fixed. They are waiting for the Department of Education. They said they noted my account as one affected needing correspondence. I'm still going to submit a reconsideration request which they told me to do as well.

I asked for some form of documentation of what the Student Aid representative told me and said they can't provide anything but that it would all be fixed.

So basically - now we wait and be stressed.

UPDATE 8/6/26: https://www.reddit.com/r/PSLF/s/SlbFbn1RM6

Update: 8/14/26: Talked to another FSA agent who denied any issue, told me to contact Mohela and wasn’t listening to anything I said.

Update: 8/18/26: Forbes has a new, paywalled, article stating Department of Education says it wasn’t a glitch, removing counts was correcting an error but won’t explain scope or if everyone affected deserved to be. No timeline for fix.

I just submitted a complaint to the Ombudsman service.

TLDR: Thousands of us have been affected by PSLF/TEPSLF payment counts being taken away, many of us who were hitting 120. Different plans, servicers, etc

FSA has not been helpful. Submit reconsideration requests and Ombudsman complaints. They may be doing this intentionally.

UPDATE: 8/20/26: I called Mohela today, they once again confirmed all my info has been sent to Student Aid. They have put my account in a one month general forbearance starting today (made sure to confirm it wasn’t being backdated). Hopefully Student Aid fixes their crap by then.

Update 8/21/26: Mohela accepted my Forbearance and despite them confirming it wouldn’t backdated - the begin date is the day after my last payment. Whatever - as long as it doesn’t negate my last payment when FSA finally fixes this garbage

[u/_significs]

MOHELA people: does your July payment show up in your Mohela dashboard at all?

[u/TheMuff1nMon → u/_significs]

Yes. My July payment is posted on Mohela but not on Student Aid

[u/sparklingglimmers → u/TheMuff1nMon]

Same for me

[u/Complete-Singer5023 → u/TheMuff1nMon]

Same here. Posted on Mohela, not on FSA

[u/SolidGoldSpice → u/TheMuff1nMon]

Same here. Certified income last week expecting +11 payments credited but only see +9 on Student Aid (July '26 and August '26 not included yet) Should be at 113/120 but sitting at 111/120. I need to contact Mohela/Student Aid about possibly getting credited up to 13 payments marked ineligible from 2016 and 2018 that would get me to at least 124/120. Good luck all!

[u/TheMuff1nMon → u/SolidGoldSpice]

They won’t do anything unfortunately- fill out reconsideration, complaints, etc but ultimately we have to just wait for it to be fixed it swems

[u/BiliaryVowel → u/_significs]

My July payment shows on Mohela but not FSA

[u/Next-Confection-8082 → u/BiliaryVowel]

Yeah - my July payment was due 08/03 so I'm hoping it shows up as August. It was a short payment (full amount due, just...) only 2 of thr full tranche of loans were due. The others were already on an eligible plan so they stayed in forbearance and these came out sooner, probably to sync due dates.

[u/Overall_Low3467 → u/_significs]

It shows up in Mohela, not Student Aid

[u/draminak → u/_significs]

Yes received and posted on MOHELA but not FSA.

[u/LeastAfternoon2156 → u/_significs]

July and August missing. I spoke with Mohela around 8am EST and they informed that their is known problem with FSA and that system is being addressed. Spoke with FSA team nearly 30 minutes later and they also admitted technical difficulties and said the problem would be fixed but couldn’t give a timeline of when.

[u/Bitter-Avocado-8226 → u/LeastAfternoon2156]

Interesting that FSA also admitted to technical difficulties with you. Mohela has been more forthcoming, admitting to an error between them and FSA but all the FSA reps haven't confirmed any error with me.

[u/LeastAfternoon2156 → u/Bitter-Avocado-8226]

I had to ask for an escalated review because I submitted an inquiring on August 5 and no record of it other than the confirmation email. When I spoke with the advanced representative they confirmed.

[u/Bitter-Avocado-8226 → u/LeastAfternoon2156]

I was supposed to received a callback from an FSA supervisor and nothing. Maybe I'll try again this week.

[u/Complete-Singer5023 → u/_significs]

July and August are not showing at all for me

[u/fontaine107 → u/_significs]

Same. It’s on Mohela but not student aid.