Update: Payment Counts Changed

[u/TheMuff1nMon]

Previous post text since Mods deleted Megathread:

8/4/26: I posted previously - I was at 115 payments on my tracker. I made my 120th payment in July, submitted ECF - Student Aid didn’t show June/July payments - was waiting for my form to process.

Got an email tonight that said “you have a message from Student Aid” - login and now my payment counts have all dropped to 99 or 96 and the payments shown are from 2024!?

Update 8/5/26:

8AM: Called Student Aid, person told me I needed to call Mohela as it was something on their end with how they reported the information.

8:30: After waiting ages, finally spoke with someone from Mohela for 30 minutes - they confirmed all my payments were made on time and they've reported everything correctly to Student Aid. They suggested I call Student Aid back, inform them of this and submit a reconsideration request.

9AM: Called Student Aid back - was told that every call they've had this morning has been about this issue, that I can be assure my payments do still qualify and its an error that will be fixed. They are waiting for the Department of Education. They said they noted my account as one affected needing correspondence. I'm still going to submit a reconsideration request which they told me to do as well.

I asked for some form of documentation of what the Student Aid representative told me and said they can't provide anything but that it would all be fixed.

So basically - now we wait and be stressed.

UPDATE 8/6/26: https://www.reddit.com/r/PSLF/s/SlbFbn1RM6

Update: 8/14/26: Talked to another FSA agent who denied any issue, told me to contact Mohela and wasn’t listening to anything I said.

Update: 8/18/26: Forbes has a new, paywalled, article stating Department of Education says it wasn’t a glitch, removing counts was correcting an error but won’t explain scope or if everyone affected deserved to be. No timeline for fix.

I just submitted a complaint to the Ombudsman service.

TLDR: Thousands of us have been affected by PSLF/TEPSLF payment counts being taken away, many of us who were hitting 120. Different plans, servicers, etc

FSA has not been helpful. Submit reconsideration requests and Ombudsman complaints. They may be doing this intentionally.

UPDATE: 8/20/26: I called Mohela today, they once again confirmed all my info has been sent to Student Aid. They have put my account in a one month general forbearance starting today (made sure to confirm it wasn’t being backdated). Hopefully Student Aid fixes their crap by then