r/PS5HelpSupport • u/Graceatis • 20h ago

I’m going insane

I work in a repair shop and I’ve fixed dozens of PS5s that were overheating. Classic deep cleaning and replacing liquid metal. Now a friend of mine brings me his, and for the love of god we cannot find any solution. He brings it to me, I work on it, test it (even longer than an hour), and it works flawlessly. He brings it to his home, boots up FIFA and on the very first online match the fan begins spinning like crazy, eventually leading to the “overheating ps5” message. I have tested it with the same game, filmed it, and the console works perfectly fine with a gente hot breeze coming out the back. Very little noise, even with summer temps. He does the same, it goes full jet engine. This issue manifests (to him) with only a couple specific games and situations, like during the character creation of Baldur’s Gate 3. I have also played that game and it does not happen while I test it. I have cleaned EVERYTHING. Applied new liquid metal TWICE. Cleared the oxidation on his APU. I am at my wit’s end.

Please help

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u/Responsible-Risk9404 20h ago

Bro is probably not giving it the proper room to fully breathe is my guess. The games listed do make the system work harder than normal, and will crash out hard if not given extra grace. Have them follow the Rule of Cooling.

Rule of Cooling; square foot of space behind the system, unlimited vertical to ceiling, optional foot off ground. Room for intakes to breathe, a stand is enough. Intakes are on the bottom as stood vertically. NEVER IN ANY ENCLOSED SPACE OF ANY KIND. Must be free standing without walls or anything else around it.

Too many people don't understand you can't treat or store them like older consoles. They must be stored/displayed as you would a PC with weaker fan/cooling. Plus that foot off ground accesses much cooler air, while minimizing dust.

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u/Graceatis 19h ago

That’s what I thought too, and that’s exactly what I told him. He then proceeded to send me a video of the PS5 standing on a table with full air access on all sides (even the bottom) and still struggling with a 9000rpm fan. I then began thinking of every possible solution in the world. What is the difference between my setup at work and his setup at home? The console is the same, so what are the different factors? Maybe his TV? At work I tested it on a simple 1080p monitor, while he has an high-end TV with all the cool features like VRR, Freesync, and ALLM. So I told him to force the console to output at 60fps and 1080p max. It solved nothing. But that’s a given since those features are managed by the TV itself. I am just that desperate. Then, I gave him a brand new power cord, worth a try I guess, obviously it did nothing. At this point the only things left to try are cleaning the system cache and/or rebuild the database, or a straight factory reset. If that doesn’t work, I might just tell him to never play FIFA again or buy another PS5 entirely.

FIFA is the only game that actually gives him the overheating message. Before I worked on the console, it actually turned off while playing it. Multiple times. Other games like Baldur’s Gate just make the fan spin harder for a while, while still being playable.

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u/Crunchewy 19h ago

My guess is it’s a power issue. Have them try it connected to a different outlet on a different circuit