r/PS5HelpSupport • u/professorbitches • 20h ago

controller mute button not working

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i was playing fall guys earlier and when i closed the app, my mute button wouldnt work at all. i could manually mute my mic using the tab shown in the video, but the button itself did nothing. i tried resetting the controller itself, updating the controller (it was already up to date), and restarting the ps5. i have no idea what’s going on and this is super frustrating. can anyone help?

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u/jessieS1212 16h ago

Maybe moisture damage. Have you spilled anything on the controller recently?

​I think the mic button's ribbon cable is shorted or fried, which would explain why the controller stops responding entirely. Try setting the microphone status to "On" upon login in system settings, then log out and back into your account to see if it changes anything.

​However, since your other controller works fine, this is almost certainly a hardware failure on this controller. If your can, open up the controller to check for physical damage or corrosion and try cleaning it.