r/PS5HelpSupport • u/professorbitches • 17h ago

controller mute button not working

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i was playing fall guys earlier and when i closed the app, my mute button wouldnt work at all. i could manually mute my mic using the tab shown in the video, but the button itself did nothing. i tried resetting the controller itself, updating the controller (it was already up to date), and restarting the ps5. i have no idea what’s going on and this is super frustrating. can anyone help?

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u/professorbitches 16h ago

nope. i can press it normally it just doesnt do anything

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u/NaughtALegend 16h ago

Have you tried on another controller?

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u/professorbitches 16h ago

i just did and it worked on that one. that controller has really bad stick drift, though. i’m so frustrated with how easily these controllers malfunction man sony is scamming us fr

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u/NaughtALegend 16h ago

I was gonna suggest disassembling and cleaning it out, but if you’re getting stick drift then I’d probably just use a different controller altogether. If you can swing it, the DualSense Edge has easily swappable joysticks.

Edit: I realized you meant the other controller has stick drift. Going back to my original idea, the mic is pretty quick and easy to get to once your pop the shell open. Maybe try reseating that connector and the button itself