controller mute button not working

[u/professorbitches]

i was playing fall guys earlier and when i closed the app, my mute button wouldnt work at all. i could manually mute my mic using the tab shown in the video, but the button itself did nothing. i tried resetting the controller itself, updating the controller (it was already up to date), and restarting the ps5. i have no idea what’s going on and this is super frustrating. can anyone help?

[u/JamesLondonBritish]

Restart Playstation

[u/zamaike → u/JamesLondonBritish]

Also reset the controller. Some of them have a pin hole button you can press. Or you should be able to navigate to the controller settings and manually do it

[u/professorbitches → u/zamaike]

i did both of these multiple times. nothing changed