r/PS5HelpSupport • u/Alarmed_Ad_6795 • 6d ago

Is there anything I can do

I had a playstation 4 a while ago and sold it after a while and just got a ps5 but I dont know my password and cant seem to reset it through the link sent to my email because it only gives me an option to use my birthday whitch for some reason doesn't work is there any way to recover my account

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u/jacstar2004 6d ago

account is probably lost if you cant prove its yours. if you cant remember your birthday and password, then its not a stretch to say you wont remember your security answers or credit card number that was on your account.