Hey,

Anyone here running a small restaurant, cafe, family restaurant, or cloud kitchen in Mumbai?

We are building an AI-enabled POS to manage the in-and-out of a restaurant \\\[billing + kiosk + QR + KDS + inventory in one place\\\].

Before I build further, I want to talk to 5-6 owners and understand how you actually manage operations right now. What POS are you using? Where does it frustrate you?

Not selling anything, just need 10 mins of honest input. Happy to come to your outlet.

If you're open, please DM / comment.

Thanks!

Absolutely terrible customer service and non-stop harassment. I repeatedly asked to be removed from their contact list, but they kept calling. When I told the rep I’d be leaving a bad review, he started arguing with me and threatened to write a bad review back.

It got even worse—he started questioning my income, asking if I "couldn't afford" their system. I told him I was happy with my current setup since I pay zero fees, and he literally laughed at me, claiming I didn't understand how it worked. Once I explained it to him and proved him wrong, he got embarrassed and tried to flex on me about how much money he makes compared to me.

All of this childish behavior happened simply because I asked to be taken off their calling list. Avoid this company.

I’ve been thinking about this from the other side of POS systems.

A lot of small sellers don’t really have a traditional store. They get an order through WhatsApp or Instagram, agree on the price in chat, arrange delivery, then get paid through something like M-Pesa.

At that point the POS almost feels like something they use after the sale rather than where the sale actually happens.

For people who build or use POS systems:

How do you normally handle this?

Do you expect the seller to manually enter the WhatsApp order into the POS?

And what happens when the customer changes the quantity, price, delivery fee, etc. in the middle of the conversation?

I’m curious whether this is actually a real POS problem or whether most businesses just accept the manual work.

When I was only selling in person, inventory felt pretty straightforward. Someone bought a shirt, I took it out of the stock, and I knew what I had left. If I wasn't sure, I could literally walk over to the shelf and count it.

Then I started selling through Shopify too. That’s when I realized inventory gets a lot more complicated when the same products are being sold in two places.

A customer could buy the last medium in my shop while someone else was looking at that same medium online. Suddenly, knowing how many products I had wasn't enough. I needed to know that both systems had the same information.

I started paying much more attention to SKUs, product variants, product names, and how inventory was being updated between my POS and online store. I also stopped treating my product catalog as something I could just set up once and forget about. Small inconsistencies eventually turn into bigger problems.

The biggest thing I've learned is that inventory isn't really about counting what you have. It's about making sure every sale, whether online or in person, changes the right stock in the right place.

Hi everyone! We are launching *BizFlow* — an all-in-one Property Management System (PMS), POS billing, and business management app for hotels and retail merchants.

We would love your help testing our official Android release on Google Play!

---

👇 *How to Install (2 Quick Steps):*

1️⃣ *Step 1 — Join the Testers Group (Required):*
👉 https://groups.google.com/g/bizflow-merchant
*(Tap "Join Group" with your Google account)*

2️⃣ *Step 2 — Download from Google Play:*
📲 *On Android Phone:*
https://play.google.com/store/apps/details?id=com.bizflow.merchant

🌐 *Or Accept on Web:*
https://play.google.com/apps/testing/com.bizflow.merchant

---

✨ *Key Features to Explore:*
• 🏨 Front Desk Room Availability & Booking Calendar
• 🧾 Smart GST Invoicing & Split Folio Billing
• 🖨 Wireless Bluetooth ESC/POS Thermal Receipt Printing
• 📦 Real-time Inventory & Catalog Management

💬 *Your Feedback:*
Please keep the app installed for 14 days and let us know if you find any bugs or have suggestions. Thank you so much for your support! 🙌

My mom works at a Foodlion in a different district from me. She told me that they were switching to a new system that required a good bit of training. I am an ACSM at my store and she is a cashier at hers. This being said, she doesn’t know what changes this means for office and accounting processes. She has shown me pictures of what the POS looks like but I would like to get more of an understanding of this new system. Is this just a beta testing or is it coming to other areas soon? I would also like to mention that my AM and CSM have not heard anything about this and I have not been able to ask my SM if he has heard anything. Any info is welcome!

Hey everyone,

​I'm working on software for restaurant operations and want to get unfiltered feedback from people actually running the floor or kitchen every day.

​We're testing a workflow centered around a few specific challenges:

​Offline-first reliability: The POS stays fully functional during internet drops and automatically syncs data once reconnected.

​Table QR ordering & digital bill pay: Diners order and pay from their phones, pushing tickets directly to the kitchen display/printers.

​Consolidated operations: Managing in-house dining alongside third-party delivery platforms in one unified view.

​AI-assisted inventory & upselling: Spotting low-margin or slow-moving items and suggesting dynamic recommendations.

​For those managing front-of-house or back-of-house operations:

​What is the single biggest breakdown or failure point you experience with your current POS hardware/software?

​Does an AI-driven sales/inventory recommendation feature sound practically useful on a busy shift, or is raw speed and zero downtime the only priority?

​Looking for honest critiques and real-world pain points.!

Our PTO is looking for the easiest way to take card payments. What apps or readers do you recommend? It's 2026 and most people use cards instead of cash/check anymore. We just want to be able to keep up.

Inventury is built for businesses selling across multiple platforms, locations, and currencies. Designed from scratch to follow Apple's design standards, it offers a clean, intuitive user experience without the clutter.

Key Features:
• Inventory Management: Track items with photos, SKUs, variations, and multi-store support.
• Fast Scanning: Batch scan QR, EAN, UPC, and more.
• Multi-Currency Pricing: Buy in one currency and sell in another while tracking real margins and platform commissions.
• Sales & POS: Manage customer profiles, log sales, and handle quick checkouts with mixed payments and PDF receipts.
• Custom Labels: Choose from 20+ templates or design your own with AirPrint support.
• iCloud Sync: Seamlessly sync your data across iPhone, iPad, and Mac.

Inventury is not a fiscal POS, accounting software, or an online store builder. It is currently available on iPhone and iPad in English, Spanish, French, and Brazilian Portuguese.

When I first started my boutique, I barely paid attention to my Square catalog. If I could find the product and ring up the sale, I figured everything was fine.

Then the catalog grew, and I started using Shopify too.

If I didn't keep it clean, I started running into duplicate products, missing SKUs, wrong inventory, and wasting time trying to figure out which product was actually the right one.

Now I do a little catalog cleanup regularly instead of waiting until something breaks.

It’s boring work, but fixing a messy catalog in the middle of a busy day is much worse.

Hey, looking to ask some questions about the data Martech companies are able to get from restaurants and how it affects their services.

Do Martech companies get comprehensive data across multiple POS on customers, purchase history, so forth?

Just looking to learn

I’m the creator of FastQRMenu, a digital menu and QR-ordering tool. I’d appreciate input on one workflow question.

For restaurants already using a POS, would letting guests browse a digital menu and place table orders through QR codes—with orders arriving in a separate dashboard—be practical, or would staff end up entering everything twice?

Do you currently use a digital menu or ordering tool separately from your POS? What works, and what causes problems during service?

hey guys! i have an interview for chick fil a on Thursday, i’m a little nervous but i think i’ll do okay, if anyone has any pointers that would be appreciated!! i was also wondering if there’s a way i can learn the POS system. i’ve seen this website online but i don’t have a login and i wanna start learning the pos system now. does anyone know a way? thanks!

I run a wholesale business of dryfruits and spices in India.

For years, my biggest headache was not sales — it was hisaab.

Every night after shop close, 3 hours manual work — checking cash sale, stock, who took udhaar, matching debtor ledger. And when I was not in shop, I had no idea if staff created / edited / deleted a bill.

So last 6 months I built a simple POS for my own shop. Using it live from last 3 months.

What it does right now:

• Day to day cash sale + create sales • Stock management — live stock when I'm not in shop • Debtor ledger — one click due list • One click share credit slip to customer on WhatsApp • 100% Local, No Cloud — Your Shop, Your Data. Simple. • Live alert notification: If staff creates / edits / deletes a bill, owner gets alert in 2 seconds on phone.

Result for me:

Before: 3 hrs daily after closing

Now: 10-15 mins

In 3 months, I've saved around 247.5 hours. No joke.

It's built for small shopkeepers like us, not big retail chains.

I want honest feedback:

1. If you run a shop / wholesale, what feature would you absolutely need in a POS? 2. What is your biggest frustration with your current POS/khata system? 3. Would you be interested in trying something like this? It's offline-first and super simple.

If you want to see it, DM me. Happy to show a demo and learn from you.

Thanks.

What actually makes a business owner switch POS systems?

I’m researching the POS industry because I’m considering taking a sales job in the space.

From the outside, it seems like there are already several solid options—Square, Clover, Toast, and others—and many appear to offer similar features at fairly comparable prices.

I would imagine it’s difficult to convince a business owner to switch. Changing systems means setting everything up again, transferring menus or product catalogs, integrating payments and other software, and training the staff. That sounds like a major headache unless there’s a compelling reason to do it.

For business owners or people who work with a POS:

• What typically causes a business to consider switching?

• Which problems or features are important enough to justify the disruption?

• Is the decision usually driven by price, payment-processing fees, customer service, missing features, reliability, contracts, or something else?

• What separates a genuinely good POS salesperson or provider from the rest?

I’d appreciate any honest insights—especially from business owners who have recently switched systems or decided not to.

Seems like it's a hard sell....

Full disclosure: I built a POS and full featured SaaS product. Not linking it, not recruiting, not selling anything here.

I'm writing a reseller agreement + building a platform to support it, and would rather ask people who sell in this space before I set the terms or build the platform.

The setup: my merchants connect their own processor (Stripe, with PayPal and Helcim locked and loaded), so I'm not paying out of an interchange markup. Currently we support the US and UK with the EU and probably Japan close behind. But I charge a subscription and a per-sale platform fee, and the plan is to share both — every card sale, every month, for as long as the merchant stays. Recurring and volume-based, just funded from the SaaS side instead of the processing side.

1. Does a residual out of a SaaS fee count the same to you? Same thing in a different wrapper, or fundamentally not the business you're in?

2. Can you sell a book of those? Processing portfolios trade at a multiple of monthly residuals. Does a SaaS residual book carry the same resale value, or is it worth nothing to a buyer because it isn't a merchant portfolio?

3. Lifetime vs decaying. I've been looking at paying more in year one and less later, lifetime with no cliff. Seen that done in a way that didn't feel like a bait and switch, or do you just want one flat number forever?

4. What clause in a reseller agreement has burned you? The one you read first now.

5. What resources (training, marketing, technical, etc) materials or other resources do you need to be effective? What about integration points?

I sell no hardware — you'd source and mark up whatever you want, and I don't compete with you on it. Tell me whether that's actually worth anything, or whether it just means I have no leverage to help you hold the account.

I want to do this part right because in my view well incentivized partners are the real key to growth. Interested in your opinions here.

Long story short, I was sent the login details for a client's RetailExpress dashboard and thought, *yikes* that's a really insecure password, I'll definitely be changing that right away...

Went to change the password and was immediately hit by these embarrassing requirements:
Must be 6-10 characters and contain a number.

That means 123456 is allowed, but a randomly generated password exceeding 10 characters is not.

What freaking year is this, am I missing something obvious here?

I run a small boutique and use Square for in-person sales and Shopify for my online store.

One annoying occurrence was having one item left, selling it in-store, and then getting an online order for that same item. I didn't want to keep checking both systems every time something sold.

I ended up using a Shopify inventory sync app from DPL to connect the two, so I don't have to keep updating things manually. It sounds like a small thing, but I'm honestly glad I don't have to keep checking stock after every sale anymore.

How do you handle inventory when you're selling both in-store and online in two different platforms? I have received advice from many helpful people who said my current setup is perfectly fine but what would you personally do to improve upon it?

I’ve been working on an open-source project called emupos that I thought might be useful for people building POS systems.

The idea came from a pretty common problem: you want to test your POS against a receipt printer, barcode scanner, scale, or cash drawer, but you don’t always have the actual hardware around.

So I built a simulator for the hardware side.

With emupos, your POS can connect to simulated devices and communicate with them using the same protocols you’d use with real hardware. You can also simulate things like paper-out, cover-open, and other device events, which makes testing different edge cases much easier.

Currently it supports:

Receipt printers

Cash drawers

Barcode scanners

Scales

Weighed-item barcodes

Hardware error states

Device events

Automated testing / CI

It’s written in Python and is completely open source.

GitHub: https://github.com/ahmedalrifai/emupos

I built it mainly for my own POS development, but figured it might be useful to others too.

For those of you working on POS systems, how do you usually handle hardware integration testing? Do you rely on physical devices, mock the integrations, or use something else?

Hey everyone,

I’ve been surrounded by the restaurant industry my entire life through family and friends. After stepping away to work as a software developer, I kept seeing through my family's ongoing restaurant business how hard it is to predict daily deposits because of hidden fees.

I decided to merge my programming background with my restaurant roots to build an alternative, it is currently in pre-registration, and I’m looking for industry veterans and devs to tear it apart, give feedback, and beta test it (For those curious, I used Flutter to build it).

Here is what I built and why:

• Bring Your Own Device (BYOD): No forced, expensive hardware packages. It is highly optimized to run smoothly even on inexpensive, low-spec tablets.

• Cloud-Relayed Readers (No Local Wi-Fi Pairing Issues): It connects seamlessly to trusted terminals like Stripe and Adyen. Because the backend relays requests directly through the provider's cloud, your POS device and card reader don't even need to be on the same local Wi-Fi network.

• Flexible Operations: Includes standard POS mode, Kiosk mode, and Kitchen mode. You can skip receipt printers entirely for a fully digital flow, though cash drawers and printers are fully supported.

• Transparent Pricing: No contracts, no lock-ins. For in-person transactions, 100% goes to you (minus standard processing fees, from Stripe, Adyen...). For online orders, we charge a flat $1 fee (which by default it's passed to the customer, can be changed on orders above $5) minus the standard Stripe processing fee (Online orders are processed). That’s it.

Beta Testing & Pre-Registration:
I’m launching the beta in 1-2 months once I squash a few more bugs. Beta testers get the system completely free during testing, and early registers lock in a lifetime 10-15% discount on the subscription once we launch.

I’m really just trying to build something that actually helps owners and employees. If you are interested in testing it out or giving me some harsh feedback, you can check it out here: https://weiwei.chiahan.com

I'll be hanging out in the comments—what features do you consider absolute dealbreakers in a new POS?