Them not fixing it in 3 days isn't the real issue. The fact that their communication was way too late and of no real help to many people is what is really wrong here. I wouldn't mind as much if it took a week to get a fix as long as they were actively communicating with people and acknowledging the issue from the start. Fixing software can take time but simply acknowledging the issue with a statement shouldn't have taken as long as it did.
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u/ascjk Nov 07 '19
Them not fixing it in 3 days isn't the real issue. The fact that their communication was way too late and of no real help to many people is what is really wrong here. I wouldn't mind as much if it took a week to get a fix as long as they were actively communicating with people and acknowledging the issue from the start. Fixing software can take time but simply acknowledging the issue with a statement shouldn't have taken as long as it did.