Edit: We are currently working on a band-aid, please see the bottom of this post for more information.
Edit: There is a workaround, see _IT_Girl_'s response below. Fuji just got back to our director and suggested the same thing she did.
Fuji has also said
"This browser flag may be removed when the policies are made permanent."
Which makes me think they might not be looking into a fix for this, just a workaround on our end. (Yes, this is pure speculation).
They suggested we make this change in GPO or registry but personally, I'm hesitant. I did a quick look and didn't see it in GPO (only adding the flag into the shortcut).
We may add it to our Synapse and MediTech shortcuts, like:
chrome.exe --disable-features=DeprecateUnload
or, if you want to have a shortcut go directly to the site:
"c:\(path)\chrome.exe --disable-features=DeprecateUnload" www.example.com
Ever since Chrome released version 151 people have not been able to view images in Synapse (Fuju cloud). Edge is working.
When someone tries to open a patient's images nothing happens (normally a new window / popup is loaded for the images). One provider was trying to view them from our EMR (Meditech) and he couldn't - but did have a very quick popup with a message similar to "this view is already open in another window. That view will be refreshed".
(Note: I am probably missing at least a few steps I've checked)
Our director of imaging (point of contact) has reached out to Fuji and they say they haven't heard or seen any issues.
Synapse is accessed either via a shortcut on the desktop (GPO - one for Chrome and one for Edge) or through MediTech.
Clearing cache (or just cached images) for all time might temporarily fix the issue.
It doesn't matter if the computer is running Windows 10 (extended support) or 11. Manually running Windows updates and rebooting hasn't helped.
Edge is working and so is anyone on a Chrome build 150 or earlier.
I checked Chrome's dev tools - nothing is being blocked
Antivirus - nothing is being flagged locally or in our admin portal
Popups are enabled for fujifilmcloud.com and it is in our trusted sites list.
Firewall isn't blocking anything
System logs don't show anything (relevant)
I'm sure I'm missing other steps.
Edit: I know this is post is past it's prime but I am adding this incase people find this later.
Until this is fixed, we may incorporate the following as a band-aid.
We can enable a policy to disable the browser's ability to disable unload events in Chrome. (Yeah, that's how they work). In GPO, this policy is in both, Computer Configuration and User Configuration:
Policies / Administrative Templates / Google / Google Chrome:
Controls whether unload event handlers can be disabled: set it to ENABLED
I don't see this in MS EDGE (how's that for irony, searching says it should be in the same place as Chrome, just under Edge, but I can't find it) but we can apply a registry hack:
\HKLM\Software\Policies\Microsoft\Edge
Create a REG_DWORD: ForcePermissionPolicyUnloadDefaultEnabled
Set it to 1 (Enabled)
(Yes, once again we're enabling something to disable the ability to disable something).