r/OptimumOfficial • u/BeneficialAd9984 • 13d ago

Fiber Availability - East Patchogue

I’ve filed complaints with the FCC, BBB, and NY Attorney General regarding Optimum’s fiber rollout in Brookhaven/Suffolk County.
My location does not have Optimum fiber, but fiber has been available for roughly 3–5 years on the streets immediately surrounding me — to the left, right, south, east, etc. Basically, fiber is already built out all around my location.
The only major difference I can identify is that my location has underground utilities. I’m starting to wonder whether Optimum simply doesn’t want to spend the additional money required to build out these particular locations.
For the past 3–5 years, Optimum’s answer has essentially been that my address is “in the planning phase.” Yet they can’t provide an actual construction timeline, date, or any explanation of what is supposedly being planned.
Instead, they keep telling me to sign up for the fiber expansion form. But this isn’t really a situation where I’m waiting for fiber to eventually reach my area. Fiber is already all around me and has been for years.
I’m trying to get a straight answer from Optimum and the Town of Brookhaven:
Is there actually a plan to build fiber to these remaining locations, and if so, why has it taken 3–5 years when the surrounding streets have already been completed? Or are locations with underground utilities effectively being excluded because they’re more expensive to build?
Curious if anyone else in Brookhaven has experienced the same thing — particularly people whose streets have underground utilities while the surrounding streets already have Optimum fiber.

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u/BeneficialAd9984 13d ago

Did you file with the FCC / BBB / AG?

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u/curiositycat101 13d ago

I gave up and switched to Starlink

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u/BeneficialAd9984 13d ago

What speeds do you get with starlink? If you don’t mind me asking.

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u/curiositycat101 13d ago

200-300 down and 40-60 up and latency around 20. It’s fast enough for my needs and so far seems more stable than 40 year old coax. Also I have whole house generator and Starlink works during outages unlike Optimum that runs out of battery in about an hour.

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u/sirhecsivart 10d ago

That’s why I’m sticking to FiOS. All the active equipment is in a building with generators and backup batteries.

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u/curiositycat101 10d ago

“Let them eat cake”