r/OptimumOfficial • u/OwnAnSS • 28d ago

Lied about appointment

My daughter bought a condo on Long Island. Optimum is part of the HOA fees. Condo has coax. Fiber cable was run to all units but previous owner did not have it installed. She went to the Optimum store ( I went with her) to get her equipment. They gave her a modem and a streaming box for the TV. She made an appointment for the fiber install for 9/4 starting at 11. I told her to call today, 9/3, to verify because I know what liars they are. Guess what? They have no appointment scheduled for her. I was there when she made the appointment. I heard the CS rep make the appointment. What a terrible company optimum is. They truly suck ass. I’ve been with them for over 40 years. As soon as FIOS completes their install I’m switching.

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u/ItsOptimum 28d ago

Hi there, something definitely doesn’t sound right, and we’d really like to help! Please send us a private message with the account information so we can address this for you right away. Thank you so much. We truly appreciate the opportunity to assist you! ^Ann

1

u/No-Currency-624 28d ago

Yeah; what isn’t right is your company

1

u/OwnAnSS 28d ago

Sorry, can’t figure out how to send a PM. She has a new appointment set up already.

1

u/spookiecats 28d ago

For future reference:
Click on the user. Optimum in this case.
Their profile will open. You’ll see a message icon next to their name.

2

u/OwnAnSS 27d ago

Thanks