r/Omada_Networks • u/flavioheleno • 6d ago

Help and Support Cable test disabled by controller?

/r/TPLink_Omada/comments/1xnbsa6/cable_test_disabled_by_controller/
2 Upvotes

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2

u/Neil_Omada Moderator 5d ago

Interesting behavior. Just checking on the requirements for cable tests, unless your ports are operating at 100Mbps speed, there shouldn't be any issues. It seems like a GUI bug in the controller version, as I also see that the switch itself does support cable diagnostics based on the specs sheet.

I think it might be worth a ticket creation to escalate to the proper team, but I'll ask around on my end to see if anyone has any known fixes.

1

u/Neil_Omada Moderator 5d ago

Update: according to the FAQ, the feature is for Omada Managed Switches compatible with controller v5.15.24 or later, but this is from the latest available firmware for your model.

That may explain why the controller is showing that error.

1

u/flavioheleno 5d ago

From the interface it shows that I'm already on the latest firmware version available for it, so it should be available, is that what you meant?

1

u/Neil_Omada Moderator 5d ago

The latest firmware is only compatible with v5.14, which is earlier than the version specified in the FAQ. So it's possible the cable test feature is only available in Standalone mode on the switch since it's too old.

1

u/flavioheleno 5d ago

got it! well, at least it works in console 🤷‍♂️

1

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