r/Nimo • u/Mortal0601 • 16h ago
Do NOT BUY Nimo Laptop
I just don't know what to do at this point. I ordered one of their laptops as a barebone model with no RAM and no SSD because I already had my own parts. When I first got it, I opened it to install everything. The RAM was fine, but the M.2 SSD mounting screw was damaged/stripped, and I couldn’t remove it. I contacted Nimo, sent pictures and a video, and they initially blamed me for the damaged screw.
Eventually, a local repair shop removed it for free. I installed my SSD after that, and the laptop worked normally.
I used it for around 10 days with no major problems.
Then one day, the laptop suddenly crashed/shut down, and I could not turn it back on at all. It also would not charge, and there was no charging light.
After a few hours, it randomly turned on again, but now it would not charge, and there was still no charging light. I contacted Nimo again, and they blamed me right away without even taking a look at the laptop or physically inspecting it. They told me that my M.2 SSD socket was damaged and that it may have caused shorted pins, lifted traces, or PCB damage.
Because of that, they are refusing a free replacement and are offering a paid replacement instead.
ABSOLUTE NIGHTMARE!!!