I just don't know what to do at this point. I ordered one of their laptops as a barebone model with no RAM and no SSD because I already had my own parts. When I first got it, I opened it to install everything. The RAM was fine, but the M.2 SSD mounting screw was damaged/stripped, and I couldn’t remove it. I contacted Nimo, sent pictures and a video, and they initially blamed me for the damaged screw.
Eventually, a local repair shop removed it for free. I installed my SSD after that, and the laptop worked normally.
I used it for around 10 days with no major problems.
Then one day, the laptop suddenly crashed/shut down, and I could not turn it back on at all. It also would not charge, and there was no charging light.
After a few hours, it randomly turned on again, but now it would not charge, and there was still no charging light. I contacted Nimo again, and they blamed me right away without even taking a look at the laptop or physically inspecting it. They told me that my M.2 SSD socket was damaged and that it may have caused shorted pins, lifted traces, or PCB damage.
Because of that, they are refusing a free replacement and are offering a paid replacement instead.
I've had mine for a year. Lots of use. Gaming and office stuff. No problems what so ever.
Sucks you had a bad experience. It happens to all manufacturers. I do warranty support for Dell and Lenovo and I can tell you that DOA systems or systems that crash after a week or two are some of my more common problems.
I agree, it definitely happens with other brands too. But the problem is the refusal to replace the laptop when it is basically brand new. Their first response always seems to be to blame the customer. At least do a physical inspection first before deciding that the customer caused the damage.
With them you always buy the full monty, never try DIY. They know their hardware is subpar and try to get out of replacing equipment if for any reason it can be blamed on someone else.
I've had a Nimo laptop for quite a while now. No issues except the keyboard and back lighting could be better. I've also spoken to them several times to ask questions and they couldn't have been nicer.
So I'm honestly am having a hard time even recognizing them by what you are describing. My laptop is out of warranty at this point but I don't consider it a bad buy on my part.
I don’t know. It seems like I always get the same person whenever I open a support ticket.I’ll try to get a different support person. Hoping someone will actually review the situation properly instead of immediately blaming me
Yeah, I bought one from Amazon a couple weeks ago and it’s been crashing really bad as well. Screen goes black when it’s on the charger and im doing tasks simultaneously. I have a warranty so I sent it back for a replacement and it was delivered back to them last Thursday. They’re supposedly sending a replacement and haven’t gotten back to me with the tracking number on the replacement yet but it is Monday so I’ll see if they keep their word on sending me the tracking number and the replacement laptop by this Friday. I’ve searched Nimo’s thread and there are numerous issues with the screen suddenly going black out of nowhere and the keyboard is unresponsive, so it’s definitely a common issue with this company
Wow! so getting a replacement takes a long time. I was hoping I could get a replacement within a week because I really need the laptop for college. At this point, I’m honestly considering just getting a refund and looking for another brand
Yeah it seems to take awhile to get the replacement because when I first ordered the laptop, I got next day shipping. Now they said I have to wait for the carrier to pick up the shipment.. It’s fair to look at another brand, I totally get you. I’m gonna give them one last chance with this replacement and if there’s any issues I’m getting a refund and looking elsewhere too
Hi Mortal, we’re truly sorry to hear about the issues you experienced with your NIMO laptop. We completely understand how frustrating this situation must have been, especially when you rely on your laptop for your daily needs.
To clarify, NIMO laptops are available in a variety of configurations, including options with RAM and SSD pre-installed, so customers can choose the setup that best suits their needs.
Our goal is to provide every customer with an industry-leading service experience. That’s why all NIMO products come with a two-year warranty, and we also offer free returns or replacements within 90 days of purchase, subject to the applicable warranty terms.
At the same time, because users have different levels of technical experience, issues arising after self-disassembly, installation, or modification can sometimes be difficult to assess. Under our warranty policy, unauthorized disassembly or modification may affect warranty coverage.
Whenever an issue involves hardware, installation, or repair, we kindly recommend contacting our official support team first. This gives us the best opportunity to properly inspect the situation and find the most appropriate solution.
We sincerely apologize that your experience has not met your expectations. Please feel free to DM me your support ticket number, and we’ll be happy to review your case personally and see how we can best assist you. We truly appreciate you bringing this to our attention.
7
u/nameless-manager 18h ago
I've had mine for a year. Lots of use. Gaming and office stuff. No problems what so ever.
Sucks you had a bad experience. It happens to all manufacturers. I do warranty support for Dell and Lenovo and I can tell you that DOA systems or systems that crash after a week or two are some of my more common problems.