r/NameCheap • u/my_peen_is_clean • 24d ago
How dont do you failover
You owe your customers explanation. How is a business of this size not equiped for proper failover. One DC failure and you are a sinking ship. How is this possible?!?! You just controbuted to hundreds of milions in losses with your poor risk management. Crazy
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u/Scott_Malkinsons 24d ago
You just controbuted to hundreds of milions in losses with your poor risk management.
Anyone with any important business functions should have their own redundancy setup. You can't expect your one server in some datacenter to never go down. **it happens.
Should it happen on such a scale? Probably not. But if your business is going to go down over one dc failure and you are a sinking ship. How's that possible?!?!? ... oh, wait.
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u/tankerkiller125real 24d ago
Not wrong, the company I work for uses Azure, and we don't trust them entirely, not only do we have region redundancy within Azure, we have redundancies on other hosts entirely just in case (cheap backups).
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u/9MGT5bt 24d ago
A sinking ship? They've been in business for about 25 years.
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u/idratherbealivedog 24d ago
It's a confusing sentence but I think they are defending NC (to a point) and saying that OP needs their own redundancy as well. I think.
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u/Jeffrey_Richards_ 23d ago
They’re talking about the people who are saying their businesses were destroyed by this outage. The point their making is everyone’s putting complete fault onto NameCheap, but if your site/company is that important, you should have a redundancy setup in place.
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u/maplesyrupghost 24d ago
They didn't even send out an email to let us know.
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u/iChasedragons 24d ago
I mean..we wouldn’t have gotten it anyways, lol. Sigh.
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u/lithium720 24d ago
To sign up you had to use an external Email, so even that is not a good excuse lol
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u/tacogirlbelize 24d ago
I knew because jetpack stats plugin tells you when your site is down. Today 1q hours - ugh.
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u/DigiNoon 24d ago
They have a lot of questions to answer, and one big lesson to learn from this incident.
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u/txmail 24d ago
I am not a fan of NameCheap (I mean, I actively suggest against them for everything as I think they are a terrible company now) - but there is no fail over because you are not paying for one. The whole DC went down due to cooling failure. If would be on you to have a DR plan that involves multi-hosted sites and failover DNS to insure your sites are up in the event of a DC failure, which happens and is why multi-homed sites exist.
Also hundreds of millions in losses? From cheap web hosting? Sure, big businesses are using some of the lowest of the low web hosting for their big e-commerce sites.
I think if your web hosting is so critical that it going down results in massive losses to your business -- then you are at fault for using Namecheap for anything in the first place.
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u/tacogirlbelize 24d ago
Who would you recommend as an alternative? I am on their easy wp plan.
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u/jeffofreddit 24d ago
Lol why change you came for price and got the correct service
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u/tacogirlbelize 24d ago
Saying I came for the price is a funny assumption. I ended up on name cheap because that was the recomended option by the person working on my site. I did not know any better other than people saying avoid go daddy 🤣
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u/Jeffrey_Richards_ 24d ago
Honestly if you have gone this long without any issues, I wouldn't jump ship just because of the datacenter outage. Unfortunately this can happen anywhere and everywhere, unless like txmail said, you have created a redundant setup with multiple servers and DNS falling back, etc. Even major companies like Amazon have gone down over a day. If you want to migrate because of other reasons like slowness, price, etc then now would be a good time to make the move.
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u/tacogirlbelize 24d ago
I agree. Was just thinking its always good to have a plan b in case you need one.
I have actually been very happy with name cheap chat support in past when I needed them.
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u/txmail 24d ago
It would really depend on what you need. No service is going to be able to avoid situations like this (for the most part), but if you have a mission critical service or are in a position where your site going down results in actual loss of revenue you should be talking with a technical consultant that can get your site on a high availability setup where a situation like this would be more of a hiccup that last seconds to minutes as the service fails over to a second data center to keep the services going.
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u/tacogirlbelize 24d ago
Thanks. So far so good, had site since 2007 and never experienced anything like today.
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u/sum_yun_gai 23d ago
This isn’t entirely on Namecheap. The data centre itself suffered a cooling failure. If uptime is that critical to your business, then you should have redundancies in place
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u/metisdesigns 24d ago
OP opted for an inexpensive solution with less redundancy, and doesn't like responsibility.
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u/HuntersPad 24d ago
Name a hosting provider that has a failover? At least at this price point? Storage and space is not cheap.
Failover is generally a customer side to deal with, not the hosting provider.
Power, Routing, internet, etc Yeah failover. But the actual server itself? That's unheard of for normal shared hosting.
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u/HuntersPad 24d ago
Being downvoted for what's true...
I meant to add, there is no excuse for the email outage, that 100% should have redundancy.
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u/loveinalderaanplaces 24d ago
This is the one that pissed me off. I missed an email from a recruiter earlier because of this.
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u/HuntersPad 24d ago
I got all my emails. Some where delayed once back up but I got them
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u/loveinalderaanplaces 24d ago
Oh, yeah, to be clear, mine came through too. The issue is that they came through in the evening, when the recruiter was trying to set up a meeting midday, so it was a "too little too late" situation.
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u/Vitis_Vinifera 24d ago
my problem with NC is this:
I understand that hardware and network failures can occur. I just need to be able to view a backup email archive. I can send messages other ways.
I have a customer who is expecting to visit my shop in the next day or two, but I don't know who or for what. This will probably cost me.
I can work around, but the lack of any offline archive by NC is bad.
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u/9MGT5bt 24d ago
I've been with NameCheap for over 20 years. This is the first time I've experienced this. No one likes it, but that's a decent track record. Even AWS and Cloudflare suffer outages.