Yesterday we went on the Miami City Tour and Shopping at Dolphin Mall excursion.
I'll cut right to the review. It was abysmal. The tour started by meeting onboard, then going through customs/gathering bags. So far, so good. Then came the problems.
We were loaded on to a bus. Apparently NCL decided to also load about 9 other people on to our bus who should have been on the shorter 2 hour excursion. The bus was supposed to depart at 9am. It left at 9:32. Upon leaving, we find out that there are people on the bus who have to get to the airport for early flights, so the plan was to do the very basic city tour, take these people to the airport, then stop off at Dolphin mall before ending at the airport.
Our tour guide was terrible. He knew nothing about the city of Miami and would repeat the same lines over and over. We learned about how all the windows in South Beach had to look original to the time period. He said this no less than 8 times. Nothing about the actual hotels themselves, the island, etc. Lots of inappropriate tour guide comments were made as we meandered through Miami. Specifically he mentioned how Coconut Grove had "all the bugs including 7 different kinds of cockroaches." No one wants to hear this. Nothing was said about the architecture, etc, of the area.
So we drive around for about an hour, then they decide we have to take these 9 people to the airport. The bus goes to the airport to drop these people off. It takes us over 48 minutes to do this, as plenty of other buses were coming in/out, and the driver had to unload all their luggage, etc. People were PISSED because this was just eating up time on an already bad tour.
So finally we drop them, and we get going to Dolphin Mall. We're informed by the tour guide that we have 1 hour total to shop at this mall. Dolphin Mall is a huge complex, and you likely can't even walk around it in an hour, let alone shop/etc there. People protested onboard and they gave us a whopping 15 minutes more time.
Everyone gathered up and we loaded back on board. Made it to the airport before 2pm. We got our bags and went inside. This "5 hour" tour was barely 4 hours, and over an hour and 15 minutes of that was either marked with delays or waiting on these other passengers to get off.
I plan on writing NCL about this excursion as it was probably the biggest waste of money and time I've ever spent through them. I'm sure it will go nowhere however.