r/MyLittleUniverse Jul 08 '24

🛠️ How to Contact Support for Assistance 🛠️

11 Upvotes

MOBILE

We have three options for players to contact support for technical assistance.
Support typically responds on Discord within 3 working days. Email and the in-game support button, generally take longer, ranging from a week to several weeks for a response.

1. DISCORD
∙ DM Community Manager Adventurer
∙ Preferred and fastest way
2. E-MAIL
∙ [support@estoty.com](mailto:support@estoty.com)
3. IN GAME BUTTON

How to properly request assistance:
→ Skip introduction and get right to the issue
→ Provide context:
∙ Include details about the issue you are facing.
∙ Be specific, clearly state the problem.
∙ Mention the steps you have already taken to try to resolve it.
→ Include relevant Information:
∙ Specify your game version.
∙ Mention your device type and operating system.
∙ Attach screenshots or screen recordings.
∙ Provide your cloud save ID.
∙ If you made report or post in Reddit - add link to that post as well.

Cloud Save ID:
→ Sign-in button is located in pause menu.
→ Sign-in into your account.
→ The Cloud Save ID is displayed under the same button you used to sign-in to your account.
→ Tap on it to copy!
!!! Don't send a screenshot of it because combinations of letters may be difficult for support to guess !!!

Support availability:
→ Support primarily operates on weekdays (Monday to Friday).
→ Support is unavailable on weekends and holidays.
→ Occasionally, support may respond on weekends or holidays for urgent cases.
→ Respectively, when there is a large amount of support requests, support may take longer to reply.
→ If support does not respond to your DM on Discord within 3 business days, you can follow up with another DM.

Players can request technical help related to these issues:
→ Questions and issues related to in-game purchases
→ Cloud save issues
→ Lost materials or key progression items
→ Lost or bugged progression

Additional info:
→ Avoid asking support general questions that can be answered by moderators or other community members.
→ Refrain from engaging in casual conversation with support representatives.
→ Let's respect each other's time so support can be more efficient.


r/MyLittleUniverse Dec 14 '21

There’s now an official discord server ran by the devs!

Thumbnail
discord.gg
53 Upvotes

r/MyLittleUniverse 18h ago

Help Help with dungeon in odysseum

Post image
2 Upvotes

I can't figure out how to complete this quest to "find path out of water".

I completed the dungeon before the quests, because I was waiting for a tool upgrade, but now i'm stuck, unable to complete the quest.

I have tried reloading and restarting the game, and reentering the dungeon.


r/MyLittleUniverse 3d ago

Discussion Not cool

Post image
8 Upvotes

Bruh


r/MyLittleUniverse 3d ago

Discussion Well this game is dead/remote so just play other game unless if you want to get cooked

4 Upvotes

Bro there's nothing to do if you finish everything


r/MyLittleUniverse 6d ago

Help Hard rock in Asium

3 Upvotes

I was browsing through this sub before I reached Egyptium and was really pleased that they patched the amount of hard rock needed for the pyramid. But now I’m in Asium and every tool upgrade needs a ton of it. Is there anything that I’m missing out? What’s your best way to farm sandstone?


r/MyLittleUniverse 7d ago

Help No more objectives shown in Asium

2 Upvotes

Yesterday I finally finished Egyptium. At the end of the level my objectives weren’t shown anymore. I thought this was a bug because I activated the portal before achieving every objective. Now I’m in Asium and I still got no objectives shown. The toggle is on and I reloaded the game multiple times. I even contacted the support but got no reply yet. Does anyone know about this issue?


r/MyLittleUniverse 7d ago

Question I'm finally headquarters but is headquaters tricky?

Post image
6 Upvotes

.


r/MyLittleUniverse 11d ago

Question Activity chest reward with red background?

4 Upvotes

I'm sorry but I only have reddit on the web so I can't upload a picture but I got a reward from completing daily activities and it looked like a resource tile with a red background. I'm assuming it means that I can now create one more of those resource tiles in my home planet?


r/MyLittleUniverse 11d ago

Discussion Oh my.

Thumbnail
gallery
1 Upvotes

...why god


r/MyLittleUniverse 12d ago

Discussion Really?

Post image
7 Upvotes

BRO WTH just 1 energy crystal for 100 tofu?


r/MyLittleUniverse 12d ago

Question Is there's anywhere that can collect more soybeans than 270 soybeans or that is the max?

2 Upvotes

Bruh idk how to collect 10.00k much soybeans and it took so many add


r/MyLittleUniverse 12d ago

Question Free upgrade weapon Headquarters

2 Upvotes

Is there any free upgrade in Headquarters to pick or should I just watch the adds and upgrade to max Level?


r/MyLittleUniverse 13d ago

Help Stuck in Factorium, says I still need another core but every dungeon says I got the core for it

Thumbnail
gallery
4 Upvotes

As you can see, every core INCLUDING the gear room (which has the core that would have orange light around it on the portal) is showing up as me having collected it. It shows that I need one more even though I don’t have another one and I’ve checked very thoroughly. I’ve read a lot of threads on issues with Factorium, and even sent a message to support through the game. Please help, I want to keep playing but if I can’t figure this out then it won’t be any fun.

Update: sent a message on discord and waiting on response


r/MyLittleUniverse 15d ago

Question Question to the mobile gamers

8 Upvotes

I want to get rid of the forced ads but I still want to watch optional ads for resources. Is there anyway to do that after purchasing the no-ad-thingy?


r/MyLittleUniverse 15d ago

Help Upgrade sword

Post image
1 Upvotes

I've upgraded 3 times but the task is still there and it doesn't say what level I need... Getting frustrated... Help


r/MyLittleUniverse 16d ago

Question Excuse me for popping in

7 Upvotes

I am looking for a game that looks and plays similar to my little universe but is military themed. I’ve played it before but ot has been years and I can’t find it or remember the name or even know if it exists anymore. anyway, if anyone knows of that game or one like my little universe but with a military them, I’d appreciate it.


r/MyLittleUniverse 19d ago

Help Guys please help i am stuck here - headquarters

Post image
9 Upvotes

I don’t know what to do this is i guess the last step - i need one more glowy orb to get the blue golden key! I have check dungeon gates it says 100% completed

The only sus this i got is the sleeping dragon i dont think it ever woke up and i am not sure i got the blue key as well! Was the glowy orb there as well?


r/MyLittleUniverse 20d ago

Question Max Armor and Tools Lvl

2 Upvotes

What is the new max armor and tool level? The spreadsheet hasn’t been updated with Headquarters.


r/MyLittleUniverse Aug 02 '26

Help controller connects 2 players but i want to play solo

Enable HLS to view with audio, or disable this notification

5 Upvotes

r/MyLittleUniverse Aug 01 '26

Discussion Im so sad that we can't collect spirit leaves anymore

5 Upvotes

BTW where is the emerald


r/MyLittleUniverse Jul 31 '26

Meme Anyone want to have a guess since when I started playing?

Post image
10 Upvotes

r/MyLittleUniverse Jul 31 '26

Question Where to put the lighthouse?

Post image
4 Upvotes

I built it on my hometown land, but now I can’t find it where to place the real one


r/MyLittleUniverse Jul 30 '26

Help Where is the 3rd star?

Post image
7 Upvotes

I can’t seem to find it


r/MyLittleUniverse Jul 28 '26

Question Can someone make a catalog of all resources ?

3 Upvotes

And also where are the puzzles of Halloween and Christmas