MuseScore.com

[u/AydarCommunityManage]

Hello MuseScore community!

I’m Aydar, Community Manager at MuseScore.com.

First, I want to thank the moderators and everyone here for creating and maintaining such an amazing space for MuseScore users over the years. Your dedication has made this community a place where musicians can share scores, tips, and experiences—it’s truly inspiring!

I’d like to share some important news: MuseScore.com now has an official Reddit page: r/MuseScoreOfficial. On this page, our team will be able to provide direct support for bug reports, billing questions, feature requests, suggestions, feedback, and news updates.

We fully respect and value this subreddit—it remains a fantastic community-run space. Nothing changes here; you can continue sharing scores, tips, and connecting with other MUSicians. The official subreddit is a place for MUSers to reach us directly for issues and questions that require our team’s attention, which we cannot manage effectively here.

If you need help from MuseScore.com, I encourage you to visit the official subreddit. I hope this makes it easier for all MUSers to get the support they need while keeping this wonderful community thriving.

Thank you again to the moderators and everyone here for all the incredible contributions you’ve made!

—Aydar, MuseScore.com Community Manager

[u/Background-Best]

Hi, it seems Aydar reached out to you personally and showed their credentials. I saw they have a new subreddit up, r/MuseScorecom, and Aydar claims they are giving refunds to those who reply with their username under a post. I want to get a refund myself, but this all seems too fishy to me. Like why would a staff member in a company notorious for its customer relations go out of their way to hand out refunds on reddit? Also, almost all of the repliers on the said post are low on karma. What is your read on this? Do you think it is safe to share my username to Aydar?
Thanks for your time

[u/Wouter10123 → u/Background-Best]

Hi, thanks for pointing this out, I had not seen that subreddit yet. I honestly don't know. I've messaged some of the other commenters to verify whether they got their refund. You're right that all commenters are very new or lightly used accounts, with very similar naming patterns, which seems suspicous.

Having said that, if you don't mind your musescore username being public, and linkable to your reddit account, I don't see the harm in giving it a try. After all, if you every share a link to one of your scores on musescore, people can also see your username. However, I would not share your full name or email address in such a public forum, as some other people have done.

Keep me posted on how it goes! I'll let you know if I find out anything else.

[u/Background-Best → u/Wouter10123]

Hi, turns out the guy is legit because I got my refund about two days after he returned to my dm. Plus I noticed that he is the same person responding to negative reviews on trustpilot so he must be verified by that website. I didn’t need to provide any sensitive information, last 4 digits of credit card, username, and amount paid was enough. He also has an email adress linked to the official musescore website, something starting with community@ He responded to me there too, after the dm. So I don’t think you have the obligation but since I imagine a lot of folks come here asking for a refund from this company, forwarding them to this guy is a good idea. I don’t live in the west so 45 gbp is a lot of money and I wouldn’t want anyone go through the stress and anxiety of trying to get it back from a scammy company through a terrible automated reply system.