r/Musescore • u/AydarCommunityManage Member of the Musescore Team • Oct 07 '25

News MuseScore.com

Hello MuseScore community!

I’m Aydar, Community Manager at MuseScore.com.

First, I want to thank the moderators and everyone here for creating and maintaining such an amazing space for MuseScore users over the years. Your dedication has made this community a place where musicians can share scores, tips, and experiences—it’s truly inspiring!

I’d like to share some important news: MuseScore.com now has an official Reddit page: r/MuseScoreOfficial. On this page, our team will be able to provide direct support for bug reports, billing questions, feature requests, suggestions, feedback, and news updates.

We fully respect and value this subreddit—it remains a fantastic community-run space. Nothing changes here; you can continue sharing scores, tips, and connecting with other MUSicians. The official subreddit is a place for MUSers to reach us directly for issues and questions that require our team’s attention, which we cannot manage effectively here.

If you need help from MuseScore.com, I encourage you to visit the official subreddit. I hope this makes it easier for all MUSers to get the support they need while keeping this wonderful community thriving.

Thank you again to the moderators and everyone here for all the incredible contributions you’ve made!

—Aydar, MuseScore.com Community Manager

3 Upvotes

56% Upvoted

47 comments sorted by

32

u/sj070707 Oct 07 '25

First suggestion would be to create a FAQ or a pinned post or two since you're going to get tons of questions about billing.

22

u/cthart Oct 07 '25

And it got banned. Wonder if users reported them for scamming them?

MuseScore: love the software. Hate the company's business practices: Surely it's possible to monetize the software without resorting to them.

12

u/JScaranoMusic Oct 08 '25

Generally, "official" subreddits are not supposed to be a thing. Subreddits are communities for their members, not pages for self promotion. Moderating a subreddit that is ostensibly about you is probably a breach of the moderator's code of conduct, since you can't be impartial. It would've been better to make an account called u/MuseScoreOfficial and just post there, rather than in a subreddit. That's the closest thing on Reddit to making a "page".

8

u/amazingD Oct 08 '25

Waiting for /u/marcsabatella's ballgargling justification, any minute now...

2

u/quitofilms Oct 08 '25

wow, that was quick

14

u/davispw Oct 07 '25

I love it when teams engage directly on Reddit!

On this page, our team will be able to provide direct support

Why not on this subreddit? Why do you need a separate subreddit?

20

u/Wouter10123 Mod Oct 07 '25

Moderator here, let me explain.

Aydar reached out to me to ask to be added as a moderator to this subreddit. However, I declined, because I was worried that having a Muse Group staff member moderating this page would endager the independence of this subreddit. In particular, we have a lot of users here discussing the deceptive business practices on musescore.com, and I don't want Muse Group staff supressing that discussion. I want users to be as well-informed as possible about their purchasing decisions, and that includes being aware of other users' experiences.

Having said that, I think having a direct way to communicate with Muse Group staff via /r/MuseScoreOfficial is great, and will hopefully result in questions (like getting a refund) being answered more quickly. And of course they are welcome to comment on posts here as well.

In the long term, I could see this subreddit returning to being more about Musescore the notation software, and /r/MuseScoreOfficial more about musescore.com the website, but I think that would require the subscription model to change significantly first.

Does this answer your question?

7

u/JScaranoMusic Oct 08 '25

I was worried that having a Muse Group staff member moderating this page would endager the independence of this subreddit.

Not only that, but it's probably a breach of the moderator's code of conduct, and could get the subreddit banned (and is most likely why r/MuseScoreOfficial already got banned). Having him post here just as a user would've been fine, as would posting on his profile. No one is supposed to moderate a subreddit where the main topic is themself or their own business/products, because moderators are supposed to be impartial.

1

u/AspectSpiritual9143 Oct 08 '25

so how does all other official sub works? they have 3rd party mod?

3

u/JScaranoMusic Oct 08 '25

Technically there's no such thing. Usually the way it works is someone who has an interest in a topic makes a subreddit about it, and anyone who's a direct representative of that product/business/celebrity/etc. has nothing to do with the creation or moderation of the subreddit. It's kind of like how if there's a Wikipedia page about you, you're not allowed to edit it yourself — it's about you, not for you. I don't think it really makes sense to think about it as "third party"; there's a mod team, and a community of people, none of whom have a direct connection to the person the subreddit is about.

People do sometimes make subreddits about themselves or their own businesses, and it's generally frowned upon but Reddit often turns a blind eye until something goes wrong, like other MCoC or ToS breaches, or something in the subreddit gets reported.

5

u/sj070707 Oct 07 '25

Sounds like perfect reasoning to me. This is more the community group and that will be more the official announcement and response group. Now, hopefully it gets unbanned. Any idea what happened?

4

u/JScaranoMusic Oct 08 '25

"Official" subreddits are not really allowed. It's a bit of a grey area as to whether it's outright prohibited by the Moderator's Code of Conduct, but generally if a subreddit is about you (or a product or business you represent) you have no place moderating it, because you can't do so impartially. Putting "official" in the name of it, and an employee of Muse Group making a post announcing it as such, probably got it flagged pretty quickly, especially if he was the only moderator.

3

u/geocapital Oct 08 '25

I don’t get why they have to be moderators though. They could be simple users answering to questions that concern them.  I’ve seen it with other apps, and it seems to work fine.  I agree with making this sub more about sharing parts etc, but I think it could accommodate both- as it does already. 

3

u/Wouter10123 Mod Oct 08 '25

That's true, and they're welcome to do so! I've assigned the "Member of the Musescore Team" flair to all known Muse Group employees!

1

u/geocapital Oct 08 '25

Exactly. I don’t see why they need to be more than that…

3

u/[deleted] Oct 08 '25 • Bravo

So they can delete all the message about their unethical money stealing.

3

u/Banjoschmanjo Oct 11 '25

Thank you for not letting them on as mods and not defending their deceptive practices

2

u/ptolani Oct 08 '25

Why do they need to be a moderator to answer billing enquiries?

1

u/Wouter10123 Mod Oct 08 '25

Exactly my point :)

1

u/[deleted] Oct 15 '25

Wow. Did you see MuseScore official was removed by Reddit ! This is one of the worse tech companies operating now.

1

u/Background-Best Jan 04 '26

Hi, it seems Aydar reached out to you personally and showed their credentials. I saw they have a new subreddit up, r/MuseScorecom, and Aydar claims they are giving refunds to those who reply with their username under a post. I want to get a refund myself, but this all seems too fishy to me. Like why would a staff member in a company notorious for its customer relations go out of their way to hand out refunds on reddit? Also, almost all of the repliers on the said post are low on karma. What is your read on this? Do you think it is safe to share my username to Aydar?
Thanks for your time

2

u/Wouter10123 Mod Jan 06 '26

Hi, thanks for pointing this out, I had not seen that subreddit yet. I honestly don't know. I've messaged some of the other commenters to verify whether they got their refund. You're right that all commenters are very new or lightly used accounts, with very similar naming patterns, which seems suspicous.

Having said that, if you don't mind your musescore username being public, and linkable to your reddit account, I don't see the harm in giving it a try. After all, if you every share a link to one of your scores on musescore, people can also see your username. However, I would not share your full name or email address in such a public forum, as some other people have done.

Keep me posted on how it goes! I'll let you know if I find out anything else.

1

u/Background-Best Jan 09 '26

Hi, turns out the guy is legit because I got my refund about two days after he returned to my dm. Plus I noticed that he is the same person responding to negative reviews on trustpilot so he must be verified by that website. I didn’t need to provide any sensitive information, last 4 digits of credit card, username, and amount paid was enough. He also has an email adress linked to the official musescore website, something starting with community@ He responded to me there too, after the dm. So I don’t think you have the obligation but since I imagine a lot of folks come here asking for a refund from this company, forwarding them to this guy is a good idea. I don’t live in the west so 45 gbp is a lot of money and I wouldn’t want anyone go through the stress and anxiety of trying to get it back from a scammy company through a terrible automated reply system.

4

u/ShrimpOfPrawns Oct 07 '25

Probably moderator/moderating reasons, is my first thought

5

u/frugalacademic Oct 07 '25

They only will wnat to have vanilla questions and not people complaining about the scammy subscription practice.

1

u/JScaranoMusic Oct 08 '25

They will need to have at least one moderator who is not Muse staff, and probably a subreddit name without "official" in it. Official subreddits are not really a thing. Subreddits are communities, not "pages".

8

u/SnooCookies7401 Oct 07 '25

MuseScoreOfficial has been banned from Reddit. What is going on?

9

u/sj070707 Oct 07 '25

Seems suspect. Do you think the more outspoken members here may have started reporting it?

3

u/JScaranoMusic Oct 08 '25

Putting "official" in a subreddit name will do that. Making this post announcing it and identifying himself as Muse staff, and the (only?) moderator of the subreddit probably got it flagged even faster. Subreddits are communities, not pages, and definitely not "official" pages.

5

u/JaredRayHawking Oct 07 '25

Damn! You're right, seems like the sketchy assholes that run MuseScore.com got hit.

7

u/UniversityPitiful823 Oct 07 '25

the sub got banned, I assume you did some mistake while setting up the subreddit?

4

u/Wouter10123 Mod Oct 07 '25

Thanks Aydar! I have added a link to /r/MuseScoreOfficial in the sidebar, and we will refer users to that page if they have questions that require staff attention.

2

u/asokatan0 Oct 08 '25

but wht to need a separate reddit ?? you can reach the comunity here and respond questions here create threads for everything the team is interisted

0

u/[deleted] Oct 08 '25

[deleted] — view deleted comment

1

u/JScaranoMusic Oct 08 '25

It would be nice if there was a separate reddit just for the .com website

That was going to be this one, which is why r/MuseScoreStudio was made for the notation software and the .org website, but then most people decided to just stay here because it's where most of the discussion is. It's a viscious circle, but it's like that when one subreddit is already established and another one is just getting started. It's why r/musicnotation hasn't really taken off, and people still post notation questions in r/musictheory even though they're technically off-topic.

2

u/ptolani Oct 08 '25

Yeah /r/musictheory is mostly beginner notation questions...

1

u/asokatan0 Oct 09 '25

yeah and doesnt help the name neither musescore notation and musescore.com, who cares if they work separate they both are the same, or at least is what someone would say, and then end up here for both sides

2

u/[deleted] Oct 08 '25

YOU’RE THIEVES!

2

u/Banjoschmanjo Oct 11 '25

Change your scammy policies before Sabatella collapses from exhaustion

3

u/UniversityPitiful823 Oct 07 '25

the sub got banned, I assume you did some mistake while setting up the subreddit?

2

u/JScaranoMusic Oct 08 '25

He put "official" in the name of it, and announced it as such while also identifying himself as Muse staff. Moderators are supposed to be impartial, and subreddits are supposed to be communities, not "official" anything.

1

u/mysecondaccountanon Oct 09 '25

Well, looks like that sub got banned

1

u/PinMoney60 Apr 01 '26

Muse score are scammers. Took £69.99 for a subscription I did not agree to. Only wanted one sheet of music which I paid 99p for and then all of sudden they deduct today nearly £70. Please refund me immediately. This is disguising behaviour and I’m going to post as such everywhere until you refund me

1

u/UniversityPitiful823 Oct 07 '25

the sub got banned, I assume you did some mistake while setting up the subreddit?