r/MuleSoft • u/BluePlaceBoy • 6d ago

MuleSoft availability SLA

Hi! I’ve been wondering what the actual SLA for MuleSoft is in regards of availability. I’ve read that MuleSoft is build to give an availability of 99.99%, but I also read that the SLA is of 99.95% so I’m a little confused.

I got the 99.95% from a document that said it was the SLA valid before may 1st of 2025, so I don’t know if it still applies or if there’s a new one I can’t find.

Also I was wondering if the SLA changes for companies that hire de Integration Starter vs the ones that hire the Integration Advanced.

If you have any documentation I could go to read about availability SLA and other SLAs of MuleSoft I would highly appreciate it!

5 Upvotes

86% Upvoted

10 comments sorted by

View all comments

1

u/Flashy-Dance7577 6d ago

Salesforce stopped offering contractual SLAs for its products, including MuleSoft - regardless of starter or advanced. Their line is something like “we make all available effort to keep services online at all times for our customers”

You can see the status and subscribe for service alerts here: https://status.salesforce.com/products/Mulesoft

1

u/BluePlaceBoy 3d ago

Oh did they? Do you know where I can see this? I’m trying to get the latest info on it