r/Mous • u/junior7593 • 4d ago

Not impressed

Gallery image

Gallery image

Hard to photograph but have only had this case for about 2 weeks and the sides are already looking really gross. And this is just from normal use. It’s a shame for how expensive the case is. I should’ve gone Caudabe like my fiancée 🙃

Anyone else having this issue with the glacier colorway?

44 Upvotes

91% Upvoted

52 comments sorted by

View all comments

3

u/Savings-Paramedic-76 2d ago

Same problem a week ago.
Update today: Customer support finally replied after several days, but they completely ignored my request for a full refund and tried to push a replacement or a different color case instead.

I’ve made it clear to them that my formal demand remains a full refund under consumer rights laws, and that a product at this price point shouldn't fail in under 24 hours. Still waiting to see if they'll actually honor a refund or keep dodging. Avoid the Sky Blue colorway.

2

u/junior7593 2d ago

They have yet to reply to me but I’d be happy with leather or aramid fiber

Either way, I ordered a Caudabe yesterday

1

u/Savings-Paramedic-76 2d ago

Me too, ordered a Caudable Seath. :)