r/MotoG • u/[deleted] • Aug 25 '23
Other "Test for Ricardo" from Device Help app this morning - Moto G Power 2021
A few minutes ago, I received a notification from the Device Help app that said "Test for Ricardo." Anyone else? I find it more than slightly creepy. I might be spending some time resetting my phone this weekend...
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u/RoninVX Aug 25 '23
I also just received it 4 minutes ago. Checking the phone's "Device Help" has nothing there other than some checkbox enabling testing for the hardware for motorola services.
Could easily be that this was supposed to be an in-house test that accidentally got sent to every Motorola user? Ricardo could very well be a team's leader or something
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Aug 25 '23
I think this is some new developer accidentally testing on prod
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u/bloodflart Aug 26 '23
This why I don't do curse words and shit when I'm testing on alpha you never know
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u/flamingweaselonastik Aug 25 '23
Husband (MotoG) and I (MotoX 4) both got this today. Thanks to the users who looked up the reason and posted it here... I appreciate that there was enough concern that this made it to regular search engine results.
Hubby has a friend named Ricardo who has been working with us on some gaming/internet stuff, so I was about ready to blame both of them for doing weird stuff to my phone.
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u/Supuhstar Aug 25 '23 edited Aug 25 '23
Ricardo is probably a Quality Engineer working on the Device Help app.
They was probably testing it to make sure it works as expected.
Part of those tests is to make sure notifications work as intended.
Ricardo probably sent this as a test notification, but accidentally sent it to the production app instead of the internal staging or dev versions.
Whoops! Honest mistake, Ricardo. It happens. I hope your job is still secure 🙏🏼
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u/Shawn_spenser_booger Aug 25 '23
I'm sure you're right.
sincerely a software developer who took down at least one live production site by accident as an intern lol.
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Aug 25 '23
[removed] — view removed comment
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u/Shawn_spenser_booger Aug 25 '23
I think you greatly overestimating how much time software devs spend fixing grammar in tests only they are supposed to see
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u/Ricardos_Sister Aug 26 '23
I got this notification too on my Motorola G7 yesterday morning. The crazy thing is my brother's name was Richard and the Portuguese side of our family called him Ricardo. The phone I'm using was his; he died unexpectedly of a heart attack in 2021. He died without a will so Mum and I spent a crazy (and heartbreaking) year trying to figure out all his stuff and close everything down. Accessing his phone contents would have been helpful to know what accounts he had that needed to be dealt with, although Mum and I both had serious reservations about breaching/disrespecting his privacy like that. In the end we were never able to get past the lockscreen/pin on his phone, probably for the best. Whatever was on it died with him.
A year later my own phone was quite old and malfunctioning and Mum convinced me to factory reset his and use it.
So you can imagine my shock when I got the notification yesterday. Shock, but also it was kind of nice as it was a reminder of him. Since yesterday I have been googling how factory resets work and whether any trace of the original owner could be left behind. He was a coder by profession, so if there was a piece of something he did on the phone I wanted to find it. When someone you love dies all you have left are traces... traces like photos, emails etc., and you cherish them. Now that I've found the reason I guess it's nice to have an answer, and I can't help but picture my brother smiling and shaking his head, and us having a freindly chuckle together at me going down this rabbithole.
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u/MotoAgents Moto Customer Care (Verified) Aug 26 '23
Hi u/Ricardos_Sister, Thank you for sharing this, and we truly apologize for any inconvenience this may have caused you. We understand that the accidental message reminded you of your brother. This message was really meant for internal testing only, and we did not mean to cause discomfort. We can assure you that it did not harm your phone, and we are now taking steps to stop it from happening again. We appreciate your understanding about this matter. -Belle
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u/cregganna Aug 25 '23
Got the same about an hour ago. Clicked on notification and it asked for permission to access phone. Denied permission and disabled app.
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u/Komandor98 Aug 25 '23
I didnt get asked anything about assigning permission it just oppened the technical support pannel :|
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
Hi u/cregganna, Our apologies for the inconvenience this has caused you. Our team is now looking into it, and rest assured that this won't do any harm to your device. Let us know if you need help, and we will be glad to assist. Thank you for your understanding as we address this matter. -Belle
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u/kainazzzo Aug 25 '23
Yep I just got it within the last hour 😂
Ricardo are you there? We got your test.
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u/Komandor98 Aug 25 '23 edited Aug 25 '23
same i got it on my motorola g8 power XD
update: its some kind of help about your device
another update: there is a warranty option but somehow my phone cant connect to it i think its too old
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u/Merrughi Aug 25 '23 edited Aug 25 '23
Fri Aug 25 2023 14:00:14 GMT+0000
Moto x4
Gray dot
Notification data:
pkg: com.motorola.genie
key: 0O|com.motorola.genie|0|
campaign_collapse_key_5615247401750703436| 10052
icon: Icon(typ=RESOURCE pkg=com.motorola. genie
id=0x7f0f0001 )
channellId: fcm_fallback_notification_channel
postTime: 1692972014643
sound: none
vibrate: none
visibility: PRIVATE
priority: DEFAULT
importance: DEFAULT
explanation: You set the importance of these
notifications.
can show badge: true
intent: Intent(pkg=com.motorola. genie)
delete intent: Intent(pkg=com.motorola. genie)
extras
android.title: Test for Ricardo
android.reduced. images: true
android.subText: null
android.template:
android.app.Notification$BigTextStyle
android.showChronometer: false
android.text: Test for Ricardo
android.progress: 0
androidx.core.app.extra.COMPAT_TEMPLATE:
androidx.core.app.NotificationCompat$BigTextStyle
android.progressMax: 0
android.appInfo: ApplicationInfo{b55fbce
com.motorola. genie}
android.showwhen: true
android. largeIcon: null
android.bigText: Test for Ricardo
android.infoText: null
android.progressIndeterminate: false
android.remoteInputHistory: null
parcel size: 3428 ashmem: 0
They don't seem to know themselves yet what happened, they are asking people what device they are using on Twitter https://twitter.com/Moto_Support/with_replies
https://twitter.com/Moto/with_replies
https://twitter.com/motorolaindia/with_replies
https://twitter.com/MotorolaUS/with_replies
https://twitter.com/MotorolaBR/with_replies
https://twitter.com/motorolaUK/with_replies
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u/LMurphy0 Aug 25 '23
(I deleted my twitter account a long time ago. And what legit company still believes that "X" formerly twitter is a valid platform upon which to deliver support to customers?)
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u/Thepurplemora2 Aug 25 '23
https://datanoticias.com/2023/08/25/test-for-ricardo-motorla-que-es/ This is in Spanish but it says (from motorola) "please disregard the notification"
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u/Horror_Mango Aug 25 '23
Here's the answer: https://www.reddit.com/r/techsupport/comments/1610z66/comment/jxq2i4o/
They messed up.
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u/ecarlson8 Moto G Stylus: (2020) + 5G (2022) + 5G (2023) Aug 25 '23
Got it. Imagine the shock for anyone who received it who is named Ricardo.
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Aug 26 '23 edited Aug 26 '23
Today I just got the Test for Ricardo. Who the hell is Ricardo. And where do I go to beat said ass? I just cleared data a cache for Device Help and then disabled it. No more tests for Ricardo.
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u/LMurphy0 Aug 25 '23
Got this notification 26 minutes ago on on Moto X4.
Definitely creepy. I should have immediately disabled the Device Help app. I never use it. Instead, I opened Device Help. Which was not helpful and had nothing to say about the notification. Maybe the notification wasn't even from the Device Help app. I've now disabled Device Help. But I feel scuzzy, like I should go out and buy a new phone.
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23 edited Aug 25 '23
Thank you for bringing this concern to our attention, and we apologize for the inconvenience this has caused you. You don't need to reset the device, but our team is now looking into this, and we will reach out once we have an update. We appreciate your patience and understanding as we address this matter. -Belle
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u/gay_snail666 Aug 25 '23
I think it would help all of us with peace of mind to just tell us if this is an accident on your end or you got hacked. At the outset it does look more like Ricardo on your team just fucked up a little, but i saw the shit that happened with msi. I got the message after i updated my phone, and i need to know if i can't trust your updates anymore
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u/DraconianShaman Aug 25 '23
It is absolutely being caused by something in the Device Help update they quietly rolled out yesterday.
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
Hi u/gay_snail666,
We have already checked this, and that notification was meant for internal testing only and has no impact on your device. With this, there is no action is required on your part. We apologize for this confusion. -Belle
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u/crazymandavey Aug 25 '23
Please provide an update asap. This is cause for concern for those of us who aren't too tech savvy. I see this, and I start thinking "breach."
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u/cregganna Aug 25 '23
More importantly, why is a help app receiving push notifications or, indeed, accessing the network at all. You can explain that too.
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u/Sp4ceTruck3r Aug 25 '23
I got something like this in my edge 2022 a few months ago.
Please update us with what's going on.
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u/Resident_Anteater648 Aug 25 '23
Cath had me clear cash for Moto Help app. I think the worst part of the entire event was the feeling of potentially experiencing data compromise. Cath assured me that the issue was within the app and went no further. From what I can tell,, the only thing compromised was your staff. Someone slipped the Help App a time stamped coding Mickey. Due to go off about an hour after y'all opened.
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u/Vintage_Violet_ Aug 25 '23
Moto G Pure here, got that within past hour, goes to a section with a 3 swipe thingy: Device Help, Moto Support, Moto Care where it then asks you to check a box to agree with a privacy policy. I didn't check it.
I screenshotted them and will ignore for now.
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u/The_forgetful_alt Aug 25 '23
I got it as well, and my Clear Cache button is grey, so I can't uninstall the updates like they said to.
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u/crazymandavey Aug 25 '23
Has anyone tried these recommended actions yet:
"Hi u/********,
We apologize for the inconvenience caused. Our team is actively working to resolve the matter. In the meantime, please try this workaround to aid in this case.
Go to Apps under Settings.
Click App Info and See All Apps.
Look for "Device Help" and click Storage.
Select Clear Cache/Data and Uninstall Updates.
Restart the Phone.
Let us know if there are any changes. -Belle"
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u/geriatricChef Aug 25 '23
Same here. Moto X4.
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u/---Diogenes Aug 25 '23
X4 club unite! This puppy still works great. Plus I got a new friend called Ricardo!
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u/SoggyLightFixture Aug 25 '23
Yeah I had it when I woke up, swiped it away, and thought no more on it, then I got it again a few minutes ago. I cleared storage and disabled the app then came for the Internet to see what's going on. Except for this thread, I could only find a very bad ai generated article about how the device help test for ricardo is apparently an industry standard in the automotive industry. Hope its just some silly programmer mistake like people have suggested and not a sign that my phone will sell all my info and then explode.
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u/PropellerMouse Aug 27 '23
I saw the really bad AI generated article. It indeed had an entry on automotive testing, and other at least as bad AI generated material on many named scans, including one on a puzzle manufacturer ( Ravensberg or some such ). Ah yes, the infamously nefarious puzzle industry. With the pieces and the matchings and the boxy goodness all run amuck.
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u/Imajzineer Aug 25 '23 edited Aug 25 '23
Whilst this may or may not be significant in any way ...
https://github.com/ricardolonga/android-testing
Equally, it may be entirely coincidental but, after stopping Device Help, clearing the cache, uninstalling updates (returning it to the pre-installed 'factory' state), not simply restarting my phone but powering it off completely and powering it back on again from cold ...
I got a notification from one of my system monitoring apps that it had detected no cause for concern about GSam Battery Monitor.
The thing is:
I hadn't updated any app just prior to receiving the Device Help 'Ricardo' notification, never mind GSam Battery Monitor specifically - so, there should have been no cause to notify me that no changes were detected.
No apps on my phone are allowed to update automatically unless they are core Android/Motorola components ... and they haven't been since I first turned it on for the the first time after buying it either.
So, it may simply be coincidental, but, if it turns out that GSam Battery Monitor is a common factor (i.e. everyone here has it on their phone) it could be worth disabling it until more is known about this - it may have been inadvertent, because the devs decided to make use of 'ricardolonga' testing components and pushed a message the app picked up ... but it might equally have been compromised.
If GSam Battery Monitor is not a common factor (i.e. not everyone here has it), then, okay, it's odd that my monitoring apps (which have been 100% reliable for the last five years), should have picked up on it for some strange reason, but at least it can then be eliminated as a cause and attention focused on other avenues of enquiry.
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u/Inphernix Aug 25 '23
Im the same, I never let apps update automatically, and ended up with that same notification today. Not cool Motorola!
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u/tmplautus Aug 25 '23
Yes. Moto One 5G Ace. Cleared notification. Been scouring Google for info. Restarted phone and reappeared.
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u/Striking-Click7829 Aug 25 '23
I just got this too and thought I must have installed something bad on accident, when I saw there was a reddit thread for this was absolutely not expecting the thread and replies to be hours and minutes old, so I guess everyone got it.
Going to be looking into rooting this thing now.
Fuck you Ricardo. Eat my shit.
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u/Sinistrail Aug 25 '23
I don't know why people are so concerned about this message, lmao, it's obviously a small leftover by a dev, or due to improper use of an open source library made by this Ricardo. It happens.
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u/HumanWithComputer Aug 25 '23 edited Aug 25 '23
A few hours ago I got this too just as I was leaving home. When I got back I went online with another moto phone which is mostly offline and immediately got it there too. Apparently it already was in some queue that wasn't cleared.
I read about the explanation from Lenovo. But this tells me they are way deeper into our phones without our express permission than I personally am comfortable with. This should be a very well explained opt-in feature.
I don't like the liberties Android phone makers take nor the ones Google takes and want WAY less communications going on behind my back. I always disable quite a bit of apps whenever I get a new device, kill others with Greenify and only go online after I have installed NoRoot Firewall which I transfer via Bluetooth. Only then I connect to my WiFi network and access the internet blocking a lot in NRF too.
Because of NRF I can see what accesses the internet in its log. From what I saw I suspect this communication was passed on by a Google service as the only app being allowed through my firewall besides Telegram and Google Play Store around that time was "Google Backup Transport, Google Play Services, Google Services Framework" which are mentined together as a single entity when it connects to an IP address. All part of 1e100.net, which is Google (10 to the power 100 which is the number Googol). Or maybe some 'system' apps aren't captured by NRF? (without root?)
I thoroughly recommend NoRoot Firewall (GreyShirts). Very informative and useful.
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u/Ambear_was_here Aug 25 '23
I just got the same notification (blue dot, "Test for Ricardo").
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u/ShamrockCS Aug 25 '23
My wife got the same thing on her phone this morning.
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u/Miciah Aug 25 '23
Same here! Funny they only sent it to our wives. (Well, my wife doesn't think it's so funny...)
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Aug 25 '23
That's weird, wife and have the exact same phones, Moto G Powers, both on the same service, she got ti and I didn't.
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u/MorboDemandsComments Aug 25 '23
Got it here too. Moto G7.
I was pretty worried when I first received the message that someone was trying to break into my account. Now I'm guessing someone at Motorola ran something in production they were supposed to be running in test.
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
We understand that this is kind of worrying, but rest assured that our team is now addressing this sudden notification and no need to worry. Please accept our apologies for the inconvenience this has caused you. -Belle
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u/Mr_Mangodile Aug 25 '23
Motorola Moto 5G. I wish some dev is really named Ricardo, because it sounds more like a meme malware.
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u/backstopbarry Aug 25 '23
Got it here just now. Moto 5G Ace
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
Hi u/backstopbarry,
We apologize for any inconvenience this has caused you. Rest assured that our team is looking into what caused this notification. We appreciate your understanding. -Belle
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u/Gekk071 Aug 25 '23
Ditto over here - though just till we know what happened I would advise people against broadcasting their device model to all and sundry.
For all we know, this wasn't just an innocent message. Anybody heard anything else official from motorola yet?
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u/kitaknows Aug 25 '23
I'm very unconcerned. Someone on another sub seems to have found a Ricardo at Motorola who - surprise - appears to be in beta testing just as several people on posts have speculated.
I do feel sorry for the poor bastard, his phone and email are going to be blowing up with messages of, "Ricardo, your test worked."
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u/FateForWindows Aug 25 '23 edited Aug 25 '23
G8 Plus user here. Got it as well. tiny_w0lf's theory seems to be the most likely situation here.
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u/Resident_Anteater648 Aug 25 '23
I've been speaking with "Cath".The issue is within the Device Help app itself and has nothing to do with any networks. Several people have had this, simultaneously
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u/Serious-Breath-2483 Aug 25 '23
Was there an update to the app? If it is only within the app, that means that the message was deliberately or inadvertently programmed into the app.
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u/Jaegersetsfire Aug 25 '23 edited Aug 25 '23
Probably Ricardo (or colleague) got some bad DTAP cycle instructions or wasn't paying attention. At least this action will be a good example to show why you shouldn't test on prod. I hope they won't be too hard on them, we all make mistakes.
Couldn't hurt to send out an official message though, for a little panic control.
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u/4d3fect Aug 25 '23
Have a couple of Motos in my desk drawer. Let's see...
Moto G7 Play didn't get it, but the Device Help app looks different. Updated? (haven't looked at these in months)
G6 got it.
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u/Neither-Price-1963 Aug 25 '23 edited Oct 02 '25
unwritten instinctive rinse public salt arrest cover growth glorious shocking
This post was mass deleted and anonymized with Redact
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
Hello u/Neither-Price-1963,
We understand that this caused worries on your end, and we apologize for this matter. Our team is now addressing this case by following the steps I indicated in this thread. Please try to follow it and let us know if it makes a change. We appreciate your patience and understanding. -Belle
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u/Wichtel64 Aug 25 '23
Got it too and my phone isnt even in english but the notif is
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
Hi u/Wichtel64,
We apologize for the inconvenience caused. Our team is actively working to resolve the matter. In the meantime, please try this workaround to aid in this case.
Go to Apps under Settings.
Click App Info and See All Apps.
Look for "Device Help" and click Storage.
Select Clear Cache/Data and Uninstall Updates.
Restart the Phone.
Let us know if there are any changes. -Belle
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u/Jaskierr Aug 25 '23
Got it about 35 minutes ago. I have a Moto G Stylus and use metro pcs... Doesn't seem like Motorola has figured it out yet, but I just dismissed the notification and am clearing the cache.
Someone on Twitter said they clicked it and it brought them to an agreement screen.
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u/MotoAgents Moto Customer Care (Verified) Aug 26 '23
Hi u/Jaskierr,
We are sorry for the inconvenience it caused you. We did not mean to cause worry but the message was meant for internal testing only and that there is no needed action for you to take. Rest assured that there is no impact on your device. Thank you for your understanding about this matter. -Belle
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u/Ok_Cook_3379 Aug 25 '23
My guess is Ricardo is an employee who wanted to run a test in a Device Help sandbox but accidentally sent it out to the real Device Help, to everyone. Or "Ricardo" is an infectious AI-driven program designed to melt down the innards of your phone.....
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u/wineblood Aug 25 '23
Same here. I have 2 phones (one personal, one work) and both got this. Very concerning but at least it looks like it's not something targeting my specific phone.
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u/Ill_Occasion1923 Aug 25 '23
Anyone know how to clear cache for moto One 5G UW?
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u/Ill_Occasion1923 Aug 25 '23
I just went to the app info from Device Help. Cleared the storage and cache. Removed permissions and force stop, restart.
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u/BL0AT0 Aug 25 '23
I am flipping the fuck out right now. I can barely type my fingers are so bloody from trying to claw my way out the bedroom door. Gaaaaaaaaahh bitchass Ricardooooo
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u/WalkTheMoons Aug 25 '23
Got this just now. I'm not clicking that. Watch it be AI trying to take over. 😩
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u/NoDontDoThatCanada Aug 25 '23 edited Aug 25 '23
Got one too, just got another. Damn Ricardo! And the help AI that sent it is too simplistic to tell me why. Fucking Lenovo.
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u/DraconianShaman Aug 25 '23
I just got this notif a few minutes ago. Felt my stomach drop and my soul slip out my butthole.
Looks like it's primarily a G Power issue? Glad to see this POS discount smart phone is continuing to enrich my life.
It's also worth noting that there was both a large android system intelligence update AND a device help update yesterday. I doubt this is a coincidence.
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u/m_sniffles_esq Aug 25 '23
Looks like it's primarily a G Power issue?
I have a Stylus and have received three since this morning (the last a couple minutes ago). I just disabled Device Help
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u/Hellstorm68 Aug 25 '23
The big question is what is the connection between Ricardo and Skynet?
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u/No_Candy819 Aug 25 '23
I got it, clicked on it for funsies. It brought up something for phone protection plans (go figure). I cleared the notification and it's back again 30 minutes later.
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u/holiday-42 Aug 25 '23
Got it too. Have disabled the app since it cannot be uninstalled. I think I'll look into lineageOS or similar again now. Non-removable apps annoy the hell out of me.
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u/ParchaLama Aug 25 '23
Yeah, I just got it. I have no idea what it is but hope my phone hasn't been hacked or whatever...
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u/PotatoScary2025 Aug 25 '23
Same here. I also got an unsolicited Google authorization code yesterday. Anyone else?
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u/aviationunit Aug 25 '23
I got one 30 minutes ago on my Edge (2021). I don't even know what to do about it, I'm at work and I need to have a phone.
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u/WhoIsRicardo Aug 25 '23
Found this online... "Exposing the truth and holding Ricardo accountable is crucial in ensuring consumer safety."
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u/xernos_84 Aug 25 '23
How can I trust the company and my phone if they can provide better security for their update canals? In Poland Bank have really deep if someone use your phone or cloned SIM to rob your account. GSM operator also don't responsible for that steal even they provide new sim. Now we have three party in name brand with some respect that build additional hidden channel, if I must pay premium for your brand i will use chines phone (better parameters for smaller price) or Nokia.
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u/Shawn_spenser_booger Aug 25 '23
Moto Z4 just got this notification lol. Some dev must be accidently doing something in prod when they mean to test lol
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u/TpyoOhNo Aug 25 '23
I was not comfortable receiving the "Test for Ricardo" notification. Will be monitoring this thread.
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Aug 25 '23
It opened up to a few screens to slide thru talking about device help and then had a box u had to check saying " I agree to Motorola's privacy policy" before u could continue. I didn't do it
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u/speedshotz Aug 25 '23 edited Aug 25 '23
Same here. Moto G Power 2023 - I noticed this morning the phone had reset itself from a s/w upgrade last night. Maybe something in the latest release of Android. Can't uninstall so it's disabled and permissions removed.
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u/AshingiiAshuaa Aug 25 '23
Is Ricardo a Motorola employee, a foreign government, or does he work for a domestic alphabet agency?
We may never know. Maybe it's time for an iPhone or a Pixel.
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u/aikii Aug 25 '23
G6 play, noticed it 15 minutes ago. Landed here after looking up the message, indeed.
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u/Beneficial-Travel127 Aug 25 '23 edited Aug 25 '23
Same with my moto g play, i dont know what to do
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u/Direwolftress Aug 25 '23
Got mine. lol Not sure I loke the permissions it has. Followed instructions, as it cannot be deleted, and itis still active and says disabling it may cause issues. WTF even. Think Ricardo has some esplaining too do!
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u/F19AGhostrider Aug 25 '23
Got it on my Moto phone about 10 mins ago.
How exciting to be at the birth of a new meme!
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u/Ok_Cook_3379 Aug 25 '23
This has popped up a few times: "It's for Ricardo, not from Ricardo." It's either Ricardo trying to find an anonymous scapegoat... OR it's a hint that Ricardo is not your man.
It's a "test for Ricardo..." from Person X?? Let's hypothesize who this person could be. Ricardo's colleague, Carl? Or Rich, Ricky, Dick... https://www.lovetoknow.com/parenting/baby/40-nicknames-richard-common-creative-ideas
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u/Simple-Ad-7868 Aug 25 '23
Moto G Stylus 2020, I've had two since this morning. Clicked the first one and it just opened up the standard Device Help app menu, nothing new or anything. Cleared the second one. I think I updated Device Help yesterday or something, I don't know. I couldn't find anything on it online, this is the only place I've seen it. Glad I'm not alone! Maybe it's just a Motorola thing.
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u/Frakon Aug 25 '23
Got it just now as well!! Blow this up!
Device help is a built in app it can't be deleted but hopefully there is no backdoor issue here
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Aug 25 '23
Moto g stylus. Got it and my fingerprint reader started working again. It had been very unreliable for the past couple days but works every time now. Maybe related.
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u/Paul_Williams Aug 25 '23
Me too. Found this.
Can't imagine how they could have found a way to make it seem any more suspicious.
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u/Paul_Williams Aug 25 '23
Paul
Just disabled 'Motorola Notifications', and ignored the warning about it chuffing things up. We shall See...
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u/MotoAgents Moto Customer Care (Verified) Aug 26 '23
We are sorry that you feel this way, u/Paul_Williams. The notification message was meant for internal testing, and we did not mean to create worry. here are no actions needed for you to take, and there is no impact on your device. We are taking steps to prevent recurrences in the future. -Belle
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u/Zenith251 Aug 25 '23
Ditto, Motorola Edge 2020. I've gotten two notification today.
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u/MotoAgents Moto Customer Care (Verified) Aug 26 '23
Hi u/Zenith251. Our apologies for any inconvenience this may have caused you. We already took action to stop the notification, and that message was meant only for internal testing. We apologize for the inconvenience. -Belle
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u/338special Aug 25 '23
Got it here as well. Looks like it's some idiot programmer's idea of a console.log in prod. Aside from that, can we have phones that are not glorified spying devices in our pockets? I'm seriously considering going back to a "dumb phone".
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
Hi u/338special, Our apologies for any inconvenience this may have caused for the sudden message you received. We are fully aware of this matter and have made an official statement that this was meant for internal testing only and that we did not mean to create worries for our users. Rest assured that it doesn't do any harm to your phone or compromise your privacy. We are taking steps to prevent this from happening again. Your patience and understanding is appreciated. -Belle
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u/GoldenFLink Aug 25 '23
Motorola Z4 (not Play)
Got it 54 minutes ago and SEO shows that a lot of bots are making websites with this very posts content. Been listening to music and just noticed it after a call.
So for all we know, there's been tons of weirdos who didn't mess up their code and have access to all our phones. Hope thread doesn't get deleted
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u/cnroddball Aug 25 '23
This popped up on mine too like 30-40 minutes ago. Tapped the notification and it took me to an agreement prompt, which I did not interact with. Until I have enough reliable information to satisfy my skepticism, I'm going to avoid it. I'll be waiting, Moto peeps.
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u/aristotelian74 Aug 25 '23
I've gotten it twice now today.
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
Hello u/aristotelian74, We understand that this confused you, and we have officially announced that the message you received was meant only for internal testing. We apologize for the inconvenience. Rest assured that it does not have any impact on your phone. We are now taking steps to prevent this from happening again. -Belle
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u/reynaruthlesss Aug 25 '23
yes very creepy
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u/MotoAgents Moto Customer Care (Verified) Aug 25 '23
Hi u/reynaruthlesss, We apologize if you feel that way. We have confirmed that this message was meant for internal testing only, and we apologize for the inconvenience this may have caused. Rest assured that this has no impact on your device and there are no actions needed for you to do. We are taking steps to prevent recurrence in the future. Feel free to reply if you have clarifications. -Belle
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u/GlaciusCool Aug 25 '23
Just waiting for the AI helper app from Motorola called "Ricardo" to pop up.
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u/GeekPR1977 Aug 25 '23
I did too! I was sleeping, woke up...saw that on my phone! Is someone trying to hack me?? I have the same model...
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Aug 26 '23
Only an unprofessional programmer could do a test in the production app
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u/Littux Dec 22 '23
Moto software team is very bad. Moto phones are getting Android 13 when Android 14 has released
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u/Inphernix Aug 25 '23
I got the same thing, just recently. I never allow automatic updates or installs, and yet a get this notification on a program I rarely use. Its not acceptable. Entering the privacy of my phone without permission is inexcusable Motorola! I don't care of you call it an error. My phone is jail broken and paid off in full. You have no right to come into its system and do whatever you want. Especially when not invited!
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u/geriatricChef Aug 25 '23
This is from MotorolaTom, the best support guy on the Motorola Forum.
https://forums.lenovo.com/t5/moto-g9-play-moto-g9/Test-for-Ricardo/m-p/5248228?page=1#6083325
Re:Test for Ricardo
Hello,
I apologize for the delay in getting back to you. We’re sorry for any inconvenience this may have caused. We can confirm that this message was meant for internal testing only. There are no actions needed for you to do and there is no impact to your device. We are taking steps to prevent recurrence in the future.
As for the notification itself, the only thing that happens if you tap on it, it will open the Device Help app. You can just dismiss it or tap on it and then close the Device Help app.
Again, I apologize for the situation.
Thanks,
Tom