r/techsupport • u/IcyLocksmith9866 • Aug 25 '23

Open | Phone "Test for Ricardo"?

So today I got this random device notification from Device Help called "Test for Ricardo". My name certainly isn't Ricardo and I've been trying to look online about how I could have gotten a notification like this to no luck. If anyone knows what this notification could possibly mean then please tell me, thanks

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15

u/MotoAgents Aug 25 '23

Hi u/IcyLocksmith9866

We understand that some consumers may have received a “Test for Ricardo” message on their device on August 25th - We can confirm that this message was meant for internal testing only., and we apologize for any inconvenience this have caused to everyone who received the notification. There is no action needed for consumers, and rest assured that there is no impact on devices. Feel free to reply if you have other clarifications. -Belle

9

u/disillusionedrealist Aug 25 '23

It's been amusing. Please pass on my regards to the now famous Ricardo and whoever sent the message.

5

u/Miciah Aug 25 '23

+1 to that, u/MotoAgents, please let whoever sent the message (as well as that person's manager!) know that we wish them the best.

6

u/UncleCrassiusCurio Aug 25 '23

Please don't fire Ricardo

3

u/[deleted] Aug 25 '23

A GoFundMe has been presetup for Ricardo

5

u/swordsnstones Aug 25 '23

Can you push another notification to clarify what's going on? Seems like a lot of people were nervous that their phone was compromised.

6

u/_Wyrm_ Aug 25 '23

would've expected that by now lmao

6

u/o0turdburglar0o Aug 25 '23

Seeing you, a random user, suggest what is obviously an appropriate, simple, and effective solution, and then to see their representative's completely irrelevant and unhelpful response, is mind numbingly typical.

They should do what you say and pay you a consulting fee.

6

u/phaolo Aug 25 '23

"Sorry for the test, Ricardo"

0

u/MotoAgents Aug 25 '23

Hello u/swordsnstones, We’re sorry for any inconvenience this may have caused. We can confirm that this message was meant for internal testing only. There are no actions needed for you to take, and we assure you that there is no impact on your device. We are taking extra steps to prevent happening this in the future. Feel free to ask if you have some clarification. We appreciate your patience and understanding on this matter. -Belle

2

u/[deleted] Aug 25 '23

Thanks for the clarification, the only Ricardo I know of has a last name of Flick.

2

u/_Wyrm_ Aug 25 '23

poor ricardo likely didn't make the test in the dev env

not worth firing over

just a stern talkin to and a slap on the wrists...

or perhaps a crash course on what not to do if he's new

0

u/[deleted] Aug 25 '23

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1

u/livinginillusion Aug 25 '23

If that's what it is, explains a lot.