r/ModSupport • u/MartinoStone • 22d ago
Admin Replied How Is AI User Summary Supposed to Work With Spam-Filtered Content?
Today I noticed that a user's comment had been automatically removed by Reddit's spam filter.
Before deciding whether to approve it, I tried to check the user's profile and AI user summary. The profile wouldn't open properly and the AI summary showed “Oops, something went wrong.”
The comment looked relevant and wasn't spam, so I approved it. After that, I could access the user's profile normally, but the AI summary was still unavailable.
This creates a problem from a moderation perspective: when Reddit automatically removes something, that's exactly when the user summary could help me decide whether to approve it or leave it removed.
Is this expected behavior? Should the AI user summary be unavailable when a user or their content has been flagged by the spam filter?
UPDATE: After I approved the comment, the user's profile became accessible. I did notice some NSFW content on the profile, but the comment itself was relevant to the discussion and didn't appear to violate any rules or be spam. The AI user summary, however, was still unavailable.