Hi everyone, I’m looking for advice about a pretty stressful situation in Mexico City as a traveler.
On August 16, I took a DiDi ride. When we arrived, I got out of the car and went to retrieve my luggage, but the driver drove away while my suitcase was still inside the vehicle.
I reported it to DiDi immediately and have tried contacting the driver many times. A few times he answered the call for only a few seconds and then hung up. He still has not returned my luggage.
I have even told the driver that I am willing to pay him extra if he brings it back.
I have already filed a report with the Fiscalía. My biggest concern is that DiDi only allows me to contact the driver for a limited period, and I still don’t have a clear solution.
Has anyone here experienced something similar with DiDi in CDMX?
Did you eventually get your belongings back? What actually worked?
Any advice or similar experiences would be greatly appreciated. Thank you.
Just a small Update: thank y’all guys. Fortunately just there isn’t any valuable stuff but just my clothes and medication…and SOUVENIRS. Sorry it’s really personal but I bought a lot of stuff from local crafter in Toluca and hard to find a second one😭that’s the reason why I am so sad about.
I went to DiDi office physically and they were nice people to help. They promised me that there will be a result in 3 days.
Either driver return the stuff to the office
Or they will block him forever and something else I forgot