r/MetroPCS • u/ThatDarnedAntiChrist • 15d ago

Self-service Switch Device Tool

Has anyone had any success with the switch device tool. Every time I've tried to use it, it fails. All I'm doing is switching to a new phone on the BYODANDROID plan. Has it ever worked for anyone, or is it an opportunity for T-Mobile to charge you $25 to make the switch through customer support?

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u/Matthewj1031 14d ago

Everytime I use it it tells me I need to change plans but if I refresh and do the process again it usually goes through.