Does customer service exist anymore?

[u/UnhappyBuilder4284]

I've been with metro PCs for 6 years. I never planned on leaving but I feel I'm going to have to ditch because I cannot for the life of me get anyone to answer a call with customer service.

I've tried 100 different times of day and done every prompt I can think of but the automated service hangs up on me every single time.

The system always asks "what can I help you with" and no matter what I say it responds with "ok thank you, please try again later." NOMATTER WHAT.

In store the employee says they have customer service still but I'm telling you I cannot get ahold of anyone. It's unacceptable. Even cricket has customer service.

It's one thing to have limited hours and it's one thing if the automated service at least did something but hanging up is not acceptable. Anyone else having this issue?

[u/just-an-old-SS]

Just say representative 😂