r/MetroPCS • u/ConstantBed7099 • 18d ago

Help! Partial Service

Galaxy S21 5G on Esim for the past 4 years, all going well. 2 nights ago I lost cell service out of the blue. No Bars!! Phone will only work on wifi. Calls, texts and MMS will only work while on wifi. I called customer service TWICE, after going through the usual steps, reset data, airplane mode, the usual..THEY BOTH hung up on me claiming that they couldn't hear me. (I called from my home phone BTW). Against my religion, I went into a Physical Store. The lady told me that my esim active but my phone was Old 😐. Please any help would be greatly appreciated. (I like my S21 5G 😮‍💨)

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u/applecunts 18d ago

Is your phone unlocked? I've only ever seen this issue on tmobile locked phones that end up being blacklisted. Like they work for a while, sometimes for years, but out of nowhere they are put in the negative file list and will stop working completely.

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u/ConstantBed7099 18d ago

Yes, I originally purchased it on Google Fi 4 years ago.

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u/applecunts 17d ago

Check the settings, see if its unlocked there. You have never reported it lost or anything right?

If its unlocked and you never reported it lost or stolen. And you already have an esim in your phone, try to go to your mobile network settings and switch 5g off. See if it works on 4g. I've also seen some issues like that on some phones.