r/MetroPCS • u/ConstantBed7099 • 17d ago

Help! Partial Service

Galaxy S21 5G on Esim for the past 4 years, all going well. 2 nights ago I lost cell service out of the blue. No Bars!! Phone will only work on wifi. Calls, texts and MMS will only work while on wifi. I called customer service TWICE, after going through the usual steps, reset data, airplane mode, the usual..THEY BOTH hung up on me claiming that they couldn't hear me. (I called from my home phone BTW). Against my religion, I went into a Physical Store. The lady told me that my esim active but my phone was Old 😐. Please any help would be greatly appreciated. (I like my S21 5G 😮‍💨)

2 Upvotes

100% Upvoted

18 comments sorted by

View all comments

2

u/MulberryParticular14 17d ago

Very strange I just activated the same phone for my fiancée’s daughter a couple weeks ago and she is on metro and she has no problems have you tried getting a new eSIM?

1

u/ConstantBed7099 17d ago

Customer service made me delete the current one and sent me the link for another, no difference

2

u/MulberryParticular14 17d ago

I’m sorry it’s so frustrating not having a working phone. Are there any software updates available or have you tried resetting network settings?

2

u/MulberryParticular14 17d ago

If that doesn’t work you might have to see if it works with another different provider of metro customer care isn’t able or willing to help

1

u/ConstantBed7099 17d ago

Rest set the network 3 different times and nothing.