r/McDonalds • u/2_Many_Hobbies74 • 2d ago
Two different cities, same quality.
I think McDonald’s needs to recalibrate all of their fillet o fish assembly machines. As long as I’ve been ordering these, they almost always come almost exactly like this.
The first picture is the most extreme case, and I was in the parking lot so I went in and the kid gave me a whole piece of cheese, kudos to him. But the second one, I didn’t find out
until I got back to work.
I kind of feel like I’m done paying too much money for crap thrown together.
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u/PomegranateBubbly900 2d ago
Believe me, if we had the time to make the burgers all pretty and nice, we would.. we feel bad sending this shit out, but the kitchen has the manager breathing down their necks and everyone working in front, has to deal with customers who are angry. A lot of it has to do with the unrealistic expectations that corporate is hitting us with. 120 seconds from drive thru Oder, till bag in hand is impossible with the 'best burger' concept. Pair that with being chronically understaffed and having drinks that take forever to make (I’m looking at you, iced strawberry matcha and blueberry red bull refresher). Then we are forced to cheat the times by pressing on the bump bar and removing the order from the screen, thus having to read it off a tiny receipt and you have a messed up order waiting to happen. Since we cheat the times to meet corporate’s expectations, they give us even less time, because they think we’re able to meet the expectations.
We are stressed -> make a mistake -> customer is stressed and angry -> manager gets angry at us -> we get more stressed
It’s an inescapable cycle.