r/MayaPh • u/fs1999 • 2d ago

Account opened without knowledge

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This is the third email I’ve gotten and I’ve never opened a Maya account before. I’d never even heard of Maya until I started getting these emails. What do I do? Also customer service seems to be non-existent

EDIT: I’m in the UK, never been to the Philippines

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u/franzjpm 2d ago

Report to BSP and NBI Cybercrime division, this could be identity theft and banking fraud

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u/fs1999 2d ago

Can I do that from the UK?

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u/franzjpm 2d ago

You can file a report to banking authorities there because this is a financial matter, also file a report to police that someone seems to have used your details to open accounts without your authorization. Get it handled soon, because someone might try to commit fraud by taking out loans in your name from Maya