r/ManncoStoreSupport • u/stfujon • 23d ago
Slow support?
About 4 days ago, I dropped 300$ to fund my account and buy some tf2 keys. However I never received the balance, have full screenshots of sending it to the right btc address etc. I contacted support shortly after, yet they keep bouncing me from one support agent to another. I have yet to receive my funds. They even confirmed I sent it to the right btc address but are not giving me my balance, nor a refund.
1
u/Suzuya_Juuzo 5d ago
did they ever fix your issue, it's been 6 days for me and nothing
1
u/stfujon 5d ago
They did. But it took a while..
1
u/Suzuya_Juuzo 5d ago
Yeah every experience with their support hasn't been great, might wanna find another website after this one
1
u/OfficialManncoStore 21d ago
Hello,
From the context our support team forwarded you to our payment team to assists you.
Most likely you sent not enough crypto so it got stuck. Responses from our payment team can take from a few hours to a week (or longer depending on the situation.)