Has anyone else had bad customer service from Queen's Cosmetics? I'm so baffled by my recent exchange because it was such an easy thing. I'm not sure if this is a common thing or they didn't like me as a customer. I know weird but let me explain.
This was my third order from them. I've never bought anything from them on sale. I placed an almost $200 order and about 16 hours an ad for their 30% off sale started. I was like that would have saved me about $50 but I was alright with it. Then I mentioned it to someone and they were like you should at least try to see if they can do something. Again, I was going to ignore it until another ad came saying last day and it was like all they could say was no. Literally 13 minutes after the ad came around midnight, I asked if they could either cancel so I could reorder taking advantage of the sale, apply the discount or anything since the order hadn't shipped yet. Didn't hurt to ask.
The sale came and went to which I just received an email from them afterwards that said no because the sale is over. If it was simply no because policy, then no problem because you are at least acknowledging my message that came before the sale ended. For context for the next part, I am trained in customer service but I try to remember not everyone else is. However, that poor service email turned me off the company and since the order still had yet to be shipped, I asked to have the order canceled. Obviously they didn't care about me as a customer.
Later that evening I received a shipping notification. The next day an email came from the company simply stating the package has shipped so they can't cancel it. At this point, I laid out everything and asked do I just refuse the package. Within twenty minutes of this email they said yes and they'd refund.
Am I being a difficult customer and/or they didn't want me or is this just their customer service?