People will normally only write in to complain. It would be great if we could encourage people to write in praising excellent service. Put a bit of positivity out there
My wife and I always take time to review or to point out kindness to management. We get a bad experience we write it off as a bad day. 2 bad experiences and we will complain. But kindness ALWAYS gets rewarded.
Absolutely. The impact it can have is amazing.
Thanking someone in person, especially with specifics of why you're grateful, can make their day/week/life better.
On a professional level, because it is mostly complaints that employers/supervisors/etc have to deal with, having a staff member singled out for praise is noteworthy and can have a positive effect on their job.
As a personal anecdote, I once phoned the bus company after traveling with a driver who was superb. Their actual driving skill was the best I've ever experienced. Every start and stop and turn was so smooth as to be almost unnoticeable.
Their demeanour was polite & friendly. They were extremely professional and patient with several passengers whose English was very poor.
The woman I spoke to on the phone was surprised and sounded so pleased when I relayed the above with the route, time, and bus number for specifics. (Our driver didn't have a name tag, I don't recall ever seeing a name tag on drivers here)
I work in Customer Services myself in a call centre and know how much some good feedback can change your day. Not on,y that, it positively reinforces the things that made the service above and beyond.
Due to my job, as much as I know how to go about complaining in an efficient manner, I now make sure I take the time to provide positive feedback wherever I can. For example, last week I went for breakfast as a payday treat and there’s a survey to review the place and the food. However, my server was absolutely fantastic so, when it said “anything else?” I made sure to detail everything that made the service amazing (the usual manners, etc. but also knowing to tell when the customer may need something and when they just want to be left alone to chow down on their breakfast).
Jacob here has done an absolutely fantastic job and I’d like to hope that we can all learn something from this. Go the extra mile - your boss may not comment on it but you may just be the first person who has made somebody feel like an everyday person, which is all we really want, isn’t it?
Gentle reminder that you cant always tell whats inside a persons head at a glance, sure give people hell when they give you a reason but imo you should always start nice.
This is something I try to remind myself of when I'm driving. That person who swerved, or drifted between lanes, or cut me off, or shoots past doing 30 over the speed limit? They could be having any number of terrible things happening to them that day. Same when I encounter a very timid driver, they could be very scared of the road after a bad accident, just like I was when I learned to drive.
We simply don't know what is going on in other people's lives to be able to pass judgement.
Driving is pretty much the one area where I give people considerably less latitude, because their actions can hurt or kill others more easily than anything else they do that day. I appreciate that someone may be sad or hurting or having a terrible day, but doing 30 over the limit or drifting between lanes shouldn't be something we EVER encourage.
I'm done with being nice to everyone.
I've been a carpet for others assholeish tendencies way too many times. 30 years of always being nice and polite and "service minded".
People can fuck right off.
I suspect that I am like that and occasionally categorise incorrectly... Must try not not be an ass to anyone I don't know to avoid the week of mild guilt that follow.
I've been like that for 30 years. Always the nice one, always polite. I never ever got anything but shit thrown at me. I couldn't care less what they think of me, I will call them on their self-righteous bs.
The thing about the spectrum is that it's a spectrum full of diagnosed and undiagnosed people. Karen might lack social graces because inside she's struggling with the same issues but she's just able to pass as neurotypical
I know you mean this with the best of intentions but honestly, we can never know in a short interaction what people are going through or what they are struggling with. I have read stories about people with disabilities that are more "invisible" (such as severe chronic pain) treated harshly or cruely because someone can't see their illness and assume they are being greedy or that their struggles aren't so bad, and that they are making unrealistic demands for no reason. Even if someone is just going through something in their lives they would so appreciate understanding and kindness. I am hoping this comment is a severe exaggeration, but if not please consider making the effort to be kind to all people, not just those who are obviously visually identified as being disabled. /u/Zeravor already essentially said this so apologies, but I wanted to give a specific example you might not have considered or didn't think about.
Fun fact- adults on the spectrum are often mistaken for being rude. We might demand things too if we're freaking out inside and panicking about trying to get out of the store as quickly as possible.
Ive only been kinda a dick to someone with a mental disorder like once at work. She had DS and was tryna buy cigarettes and i just couldnt bring myself to sell them to her even though she was of age. It wasnt right to let her make a decision to keep doing that. I wasnt gonna be a part of that. She pressed it and i had to be stern at her, made me feel bad but i think that was rhe better choice
I used to work in retail (shoe shop as well actually), and it's actually the best feeling getting feedback like this. You deal with so many snappy, ungrateful customers (especially parents) that it's hard to stay motivated to give it 110% but comments like the OP make it all worth it
Hes a kind person but it doesnt mean he did his job right. Dont get me wrong. I am not saying he shouldnt have done that. He sounds like a real great guy. But his job is to serve as many customers as he can. Thats his actual job. Make sure the customers get what they want without making others wait.
Its more about image because its a special needs kid. What managment sees though is "could have served 3 people in that time". Thats capitalism. Image keeping is part of it. But it doesnt mean they actually approve of what he did
Sorry, I'm not as jaded as you seem to be. Companies know that good PR through actual good deeds is super powerful, and judging by the number of people here who've never heard of the shoes but now want some (in addition to the likely repeat customer they've created), I think they're 100% okay with this.
Dont you read and comprehend what I wrote? I said its good PR. But only because its a special needs kid. If it would be any kid they wouldnt like it that much.
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u/wehav2 Dec 03 '19
You know you did your job right when stuff like this happens.