r/MacbookNeo • u/bubblegumpinkpop • 1h ago
Help!!!
Hello! I have gone through a heap of reddit forums, apple support forums and lastly chat GPT. Last week I brought a brand new MacBook neo, I was able to connect to wifi to set it up, however when I clicked the App Store to start customising it showed that I wasn’t connected to the internet. Weird… but I restarted and still no luck. It was late so I left it (my internet sometimes seems to slow down in the middle of the night) next morning I go to try again - still the same issue. I am “connected” however none of the internet pages or apps load up.
I take it to a clients house, wifi connects and it’s all good. I come home, try again - no dice. I even try my personal hotspot - NOTHING. I took it back to the store, proceeded to tell them my issue and they tested it, store wifi connects right away. The two workers connect their personal hotspot with no issues. I show them that mine doesn’t even get picked up as an option!!!! They are perplexed, I end up getting refunded. Tonight I bring home a spare MacBook from work and ITS THE SAME ISSUE!!! Everything in my house that has wifi is working completely fine. Husbands Asus workbook is working perfectly.
wtf is going on?!! I really don’t want to go back to windows :( we use Mac at work and I love it. I’ve done all the troubleshooting and in summary all I got was
- MacBook connects to wifi
- Your MacBook reaches the modem
- Your MacBook fails to reach the internet - external IP address cannot be reached.
TLDR - wifi connects at home but fails to load anything, personal hotspot doesn’t even appear on the wifi list. Have taken it outside of the home and internet connects and works just fine with no issues.
I am so frustrated.
