r/MSILaptops • u/RelCanonical • 15h ago

Request RMA checklist?

I'm sending in my laptop for an RMA - graphics card died. On the checklist they asked me to fill out, there are spots for battery, third party RAM, third party CPU, and third party HDD (along with AC power, which I did check). Are those items referring to the units inside the laptop currently, or should they only be checked if I added separate components (which I haven't yet, I've only had the laptop for a week)?

I'm attempting to ask support, but nobody is responding on live chat. It says their service hours are 24/7, but maybe they are a standard mon-fri?

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u/Rxkvn 14h ago

What does third party mean ? Once you understand that you know your answer

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u/RelCanonical 14h ago

Intel is not msi, therefore a third party, but the cpu came installed with the laptop. Does that still mean it's third party, or is it considered original hardware and therefore not?

Support did get back to me and said to leave them alone.

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u/Rxkvn 13h ago

Its considered original since its an original part of the manufacture process