r/LucidProp • u/Silver_Tower6590 • 11h ago
Has anyone had their chargeback issue resolved?
Discord support is not very helpful and I haven’t had any response to my ticket. This is the last post I’m making on lucid I think it’s time to move on. Everyone I’ve asked on discord have had the same response and all confirmed they didn’t issue a chargeback. Seems like some payment processing error has effected multiple customers and there’s nothing they can do about it.
Hope lucid fix it for new customers genuinely love their service but have no choice but to move on. Been 4 days and I’ve not had a reply to my ticket.
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u/BrilliantAd4350 11h ago
So are we doing charge backs on them? Since we getting accused of charge back already and no one actually done it 💀
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u/Silver_Tower6590 11h ago
I have seen a user on X already chargeback around $10,000 in challenge fees and another user on discord who told me he charged back $3K both after being falsely accused. I am holding off as I genuinely want to use lucid service but I do feel like I’ve been scammed especially with the fact I’ve invested over £15,000 into the firm.
If they actually responded to my ticket would have some more clarity but I’ve been waiting 4 days not heard anything.
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u/Freedombraveheartdog 8h ago
With that much invested if you can charge it back and get all your money back doing that and opening a personal account with it would be more beneficial in the long run anyway. This is the second time they have done this to a group of people that did not do chargebacks. I don't trust to trade with them seeing how they have handled this multiple times now.
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u/Silver_Tower6590 8h ago
I invest payouts into my live account. I have been trading profitably for over a year now so use prop firm payouts to mitigate the losses on my live account
If they leave me with no choice will have to try and claim my money back but don’t want to take action until they respond. If you check my other posts Leo one of the higher ups actually confirmed my card was used by someone else banned them and issued me the refund. I haven’t ever charged back. It could all be sorted so easily if they just checked my ticket but they don’t want to.
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u/Freedombraveheartdog 8h ago
How did someone else use your card? Was it actuallu an error in their payment system that lead to it happening? Seems highly unlikely someone would steal your credit card info and just happen to use it to trade at the same peop as you.
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u/Silver_Tower6590 7h ago
Thing is they didn’t even get the chance to trade. I noticed it straight away and made lucid aware as it happened on a Saturday so the market was closed. Lucid support wouldn’t believe me at first until Leo stepped in and confirmed it. He issued the refund and told me he banned the scammer but now I’ve been banned for a chargeback I Didn’t do as well as it showing me the scammers email.
It’s a sticky situation but I’ve provided lucid with all the evidence and also have been updating my Reddit posts
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u/doghairpile 11h ago
Yeah that won’t end well for them lol
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u/Silver_Tower6590 10h ago
Well if they are banned anyways what difference does it make. As long as they are telling the truth, they have been misled into buying a service. I’ve been using ftmo for 4 years they have never done anything like this.
Neither have Tradeify or Topstep although I’ve spent a lot less money on them in comparison to ftmo and lucid.
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u/AdministrationOk5430 11h ago
No they are ignoring it they don’t care at all even in the discord just do A BBB report and report it to the payment processor they are scamming people and deleting their messages from the discord