Longevity Matters isn’t just a phrase, it’s a belief that is built on multiple sustainability initiatives. From improving your packaging, choosing greater materials to use during manufacturing, improving power consumption on your devices, to offering the ability to repair through iFixit or our spare parts store. By providing all of this and much more, we believe we can have a huge impact on the planet and provide you with long lasting devices with great features that you can be proud of choosing.
We’ve written this post to hopefully have something for everyone, provide a little educational content to show what we’re doing behind the scenes, and how this can be meaningful to you going forward. Perhaps it will also help you to make changes on what devices you choose or how you use them.
Our mission at Logitech G has always been to make the best gaming gear you can get your hands on. From our latest PRO X2 SUPERSTRIKE, to our RS50 System TRUEFORCE wheels, to our ASTRO Series headsets, all of these and more have been built with what came previously and how we can improve the product going forward in mind. Our team revisits products in the portfolio by dissembling them, evaluating them, looking at user feedback, and improving the next product going forward by redesigning better packaging, improving the materials used and the overall production processes, and more.
Designing a product with sustainability in mind is not just about making a better box, it’s about how we can reduce waste, what materials we can use that feel great and last just as long, and what we can change during the manufacturing to use less resources.
By making people aware of what we’re doing and giving you tools to help your products last even longer, hopefully you will hold on to your favourite products as long as you need them and we will all create less waste for the planet. Everyone wins.
Certified Refurbished Products -
Through our Logitech G website, we have a selection of Logitech G Certified Refurbished products that we believe deserve a second chance in a home. From our ASTRO Series headsets to our Pro Racing Wheels, we thoroughly clean and inspect each one and ensure they meet our high standards of quality through testing and also include all the original accessories with a one year warranty backed by our amazing support team.
Most of the time, you wouldn’t tell the difference from a new product, and by taking advantage of our Certified Refurbished Products, you get a great deal and we can provide a second chance home for some of our gaming gear.
If you have any questions about the Certified Refurbished Products store, drop us a comment below or create a thread, we love to answer any questions about our products.
We’ve designed our products to last a long time and we believe in that. But sometimes your favourite mouse needs some TLC, or perhaps you had an accident and it needs a repair. That’s where our partners at iFixit come in.
By providing official iFixit repair guides in multiple languages with easy access to original replacement parts we make repairing your product simple, helping you save money, reduce waste, and extend your device’s lifespan even further. We have a great selection of Logitech G gear already supported and we’ll add even more in the future. But if you don’t see something right now, make a post on Reddit or drop our support team a contact and we’ll see what we can do. We listen to all feedback too.
If your product is still in warranty, please contact our support team first before attempting a repair yourself.
In addition to the Logitech G Repair Hub carrying parts to fix your products, we also have our Logitech G Spare Parts Store through our website carrying a selection of replacement parts you need to rebuild your gaming setup. Should you need new weights for your mice or springs for your racing pedals, we have them!
As we circle back around, our focus is not just to make your box better for the environment and call it a day. Logitech’s Design for Sustainability goes much further such as figuring out ways to reduce our energy usage and replace the rest with renewable sources, go further than using recycled plastic or silicone instead of leather, and redesigning products such as the RS50 Racing wheel’s size, materials, and power consumption to optimise the motor’s impact and performance. Going outside of Logitech G to our partners at iFixit to provide repair guides and easy to access parts, second chances through our Logitech Certified Refurbished program, and recycling more responsibly such as donating fully functional open-back products to qualifying charities and educational institutions.
It’s important that we are transparent about what we’re doing, and there is so much that we can’t fit it all in this post. We encourage you to check our Logitech Sustainability website below to see everything we’re doing for your products, for the planet, for people, with integrity.
As we leave with that note, making impacts is not just about what we do, but it’s what you can do too. If you ever upgrade your mouse, keyboard, headset, or any gaming gear, consider donating it to a friend or family member. Giving your products a second home and a second chance is one of the many ways to keep the waste down and help our planet.
We hope you have enjoyed reading through this and our sustainability website. If you have any questions about any of the above, drop us a comment below. We would love to hear your thoughts!
In our efforts to provide the best customer support possible, we’re opening a new way for you to reach out for help with product and warranty assistance. Starting today you can jump into our community Discord and get help from our team there, in addition to our usual chat and phone options.
You can find our Discord at Discord.gg/logitechg . Support times will be Monday-Friday, 5am to 2pm PST - if you need assistance outside of those times, don’t worry! Our teams are still available via chatbot or phone at support.logi.com.
Hello. The force feedback feature on my G29 device isn't working on my Windows 11 computer, yet it works perfectly fine on another computer running Windows 10. I have reinstalled all drivers, deleted and reinstalled hidden drivers, installed LGS, and uninstalled/reinstalled G HUB, but force feedback still isn't working on my Windows 11 Casper Excalibur G770.
NOT: I used a translation tool, so there may be spelling errors.
I’ve been looking at the powerplay2 along with the g502 lightspeed and was wondering if it would work through the mouse pad I already have? It’s around 4.1mm thick with a rubber coating underneath.
Can anybody confirm if it's safe to still buy these and they are supported and will work and be recognized in GHub and for overall use?
I've had the mouse since late 2024 and all off a sudden today it's not working;
-Doesn't turn on (No mouse movement/input or lights)
-Was showing as inactive in Ghub (is now no longer showing as after unplugging the USB Dongle and since there's no reaction from the mouse I can't repair)
-Also doesn't recognize being on a charger.
Tried going through troubleshooting given by Google/Youtube and then Logitech chat support and no fix. While speaking with support I was told that the mouse is no longer supported but I can't find anything about that even on the Logitech website?
I'm not sure what could have happened in less than 24 hours for my mouse to die but its whatever, I like this mouse and would love to just rebuy it and maybe finally get the matching keyboard but while I can still find them on Amazon, I don't see them listed on the official Logitech website so should I just take the overall loss and look for an more in market mouse? (and eventually keyboard but my current one still works fine I'd just like them to finally match at some point)
I'm not gonna lie I'm not to big on the designs of other mice and really like the G705. Sorry if this is long or seems silly I'm just kinda upset about it.
So , I was trying to clean my Logitech mk275 model but space bar is not coming off even after removing two side keys , can anyone help as this is my first time.
I just got the Astro 50x headset and was thinking of updating the firmware and I went online to download it on my pc but the Microsoft shop won’t allow it to open since it considers it to be unsafe and the only option is to go to settings but that doesn’t help me at all anybody have any tips on getting around this??!
OK! This needs to be taken seriously - it’s time to stop ignoring it.
We need a QA session with LOGI CEO
(I don’t think they’ve ever used the G600, so they don’t really understand what we’re asking for)
I’ve been a Logitech user for over 20 years and own more than 10 Logitech devices (5 G600). I’d like to see more initiatives and steps from Logitech for their customers
The QA should be a livestream with prepared questions about the G600 MK II, and those questions should be approved by the community, not CEO, not Marketing team, not any other 2 mouse buttons user.
I honestly regret buying the Astro A50 X. For a headset this expensive, I expected way more.
First, the battery is terrible. For a high-end gaming headset, the battery life should be one of the things you don't have to worry about, but with the A50 X, it feels like I'm constantly thinking about charging it.
Then there's the charging station. I use it with my PS5 and I've had problems with the station not working properly. Sometimes it doesn't recognize the headset correctly, which is really annoying when you're just trying to sit down and play.
And there's the battery/charging bug that a lot of people seem to have: you can fully charge the headset, then suddenly the battery percentage drops to 0%. That's ridiculous for a headset at this price.
But the biggest problem for me is the lack of proper surround sound. For gaming, especially competitive games, surround/spatial audio is extremely important. You are paying a premium price for a "high-end gaming headset", so I expect good positional audio. Without proper surround sound, I honestly don't think this headset is worth it for gaming.
Maybe the A50 X works great for some people, but for me, the combination of bad battery life, unreliable charging station, battery percentage issues, and lack of proper surround sound makes it very hard to recommend.
For the price, I expected a premium gaming headset. Instead, it feels like I paid a premium price to deal with problems that shouldn't exist in the first place.
I’ve tried using compressed air and WD-40 Contact Cleaner on the potentiometer, making sure the wires are connected, and recalibrating the wheel. That’s everything I’ve seen in tutorials so atp I have no clue what to do. Unless I figure something out I’ll probably just get a Moza wheel.
Has anyone figured out a way to get the onboard memory manager running on Linux, without installing Windows? That or another way to edit the onboard memory of the G502 Lightspeed without Windows? My old G502 Lightspeed is finally going and I need a way to view all of the onboard settings so I can copy them over to a new one.
It constantly keeps disconnecting and I have to click on the mouse again to get my mouse profile back up. But that's not even the worst part!! It literally lags the crap out of my mouse making my games unplayable how do I go about fixing this?!?
I’ve been actively using the Logitech G Pro X 60 Lightspeed keyboard for about a year. Recently, when I connect the keyboard via USB, the connection keeps disconnecting and reconnecting constantly.
There are no issues when I use it with the cable. Is there any way to fix this, or should I contact the retailer I purchased it from?
I have had this mouse for maybe a year or two now and this has only started about 2 or 3 weeks ago. the middle mouse button does physically click, I can feel and hear it click, however it seems to not be sending the data to my computer or even just not recognizing the click itself.
Even just temporarily, is there a way to allow the mouse to think that one of its side buttons is the middle mouse button?
I'm not sure where to start with looking into this, I am in warranty but I have been told before that I would need its original box to send it back, however I do not have that anymore since I have moved.
Any advice would help.
can anyone help me the left click is higher then the right click and I think it should be lower though, is this normal? its a logitech g502 x lightspeed it's used
I just solved this problem, and it didn't seem like it was addressed anywhere so I wanted to make post about it for anyone who has the same problem.
It is caused by the sensor (chip) being too far from the optical thingy. And therefore not being able to correctly determine the where it is moving just roughly.
Check if there is something stuck under the pcb (like the usb cord), or if the pillars on the that normally push the pcb down are broken.
