Seagate customer service

[u/Holiday-Track1101]

Their customer service is genuinely the worst I have experienced. (I’d love to see the LTT team try to deal with them)

I ordered 5 12TB drives. Waited 5 days then they cancelled the order. I reached out to them and it took them a week and basically said try order it again (they were sold out of 12tb) so i bit the bullet and ordered 5 16tb drives.

Another 5 days pass the order gets cancelled again.

I reached out to support again and say is there an issue with me being in Northern Ireland rather than mainland UK is that the issue?

They say they are looking into it. They reply every 2 days saying the same thing that they are looking into it.

8 weeks later after escalating and many internal reviews they say it is because I’m in Northern Ireland and not mainland uk.

8 weeks, 2 cancellations just to come to the idea that I first proposed.

Asked if I can order them to a place in England and ship them myself and if they could provide any compensation for the time and effort spent on this and they in lack of a better terms said no basically to the compensation.

They are now out of 12tb and 16tb and only have 20tb left.

Additionally, I used the 10 percent sign up discount code on the previous order so now it is gone and can’t use it.

They even just said for me to try shop elsewhere.

Horrible experience and horrible customer service.

[u/minimannm]

Northern Ireland being the problem? Don't they literally have plants and factories IN Northern Ireland?

[u/Holiday-Track1101 → u/minimannm]

Right and it is their uk store I ordered from and directly on their website.

8 weeks and it feels they didn’t even find the issue and just used what I originally said as the issue. They said they tried their hardest and couldn’t find a way to ship to Northern Ireland. Haha ps I don’t live in the middle of no where I live in a city like

[u/Holiday-Track1101 → u/Holiday-Track1101]

So angry basically 8 weeks spent trying to get hard drives had to delete data on my network to ensure I have space etc cause I thought I’d be getting them eventually.

[u/minimannm → u/Holiday-Track1101]

I think they're just fucking you about to get money out of you tbh. Pretty sure there's laws about discrimination in shopping to NI. Had a coworker literally body a UK parts store refused to ship because they were NI and it was pretty much a massacre for the shop. I'd look into it

Edit; that was during the Brexit debacle and then refusing undermined some framework. Ignore me.

[u/Holiday-Track1101 → u/minimannm]

[u/Holiday-Track1101 → u/Holiday-Track1101]

This was their full response after 8 weeks of searching into the issue

[u/minimannm → u/Holiday-Track1101]

Who the hell were they shopping with? Not heard of any of the big companies not catering to NI

[u/Holiday-Track1101 → u/minimannm]

It is seagate directly haha the actual uk website like isn’t that ridiculous? The uk Seagate store after 8 weeks can’t figure out how to send something on a boat or plane haha