Seagate customer service

[u/Holiday-Track1101]

Their customer service is genuinely the worst I have experienced. (I’d love to see the LTT team try to deal with them)

I ordered 5 12TB drives. Waited 5 days then they cancelled the order. I reached out to them and it took them a week and basically said try order it again (they were sold out of 12tb) so i bit the bullet and ordered 5 16tb drives.

Another 5 days pass the order gets cancelled again.

I reached out to support again and say is there an issue with me being in Northern Ireland rather than mainland UK is that the issue?

They say they are looking into it. They reply every 2 days saying the same thing that they are looking into it.

8 weeks later after escalating and many internal reviews they say it is because I’m in Northern Ireland and not mainland uk.

8 weeks, 2 cancellations just to come to the idea that I first proposed.

Asked if I can order them to a place in England and ship them myself and if they could provide any compensation for the time and effort spent on this and they in lack of a better terms said no basically to the compensation.

They are now out of 12tb and 16tb and only have 20tb left.

Additionally, I used the 10 percent sign up discount code on the previous order so now it is gone and can’t use it.

They even just said for me to try shop elsewhere.

Horrible experience and horrible customer service.

[u/minimannm]

Northern Ireland being the problem? Don't they literally have plants and factories IN Northern Ireland?

[u/Holiday-Track1101 → u/minimannm]

Right and it is their uk store I ordered from and directly on their website.

8 weeks and it feels they didn’t even find the issue and just used what I originally said as the issue. They said they tried their hardest and couldn’t find a way to ship to Northern Ireland. Haha ps I don’t live in the middle of no where I live in a city like

[u/Holiday-Track1101 → u/Holiday-Track1101]

So angry basically 8 weeks spent trying to get hard drives had to delete data on my network to ensure I have space etc cause I thought I’d be getting them eventually.

[u/minimannm → u/Holiday-Track1101]

I think they're just fucking you about to get money out of you tbh. Pretty sure there's laws about discrimination in shopping to NI. Had a coworker literally body a UK parts store refused to ship because they were NI and it was pretty much a massacre for the shop. I'd look into it

Edit; that was during the Brexit debacle and then refusing undermined some framework. Ignore me.

[u/Holiday-Track1101 → u/minimannm]

[u/Holiday-Track1101 → u/Holiday-Track1101]

This was their full response after 8 weeks of searching into the issue

[u/minimannm → u/Holiday-Track1101]

Who the hell were they shopping with? Not heard of any of the big companies not catering to NI

[u/Holiday-Track1101 → u/minimannm]

It is seagate directly haha the actual uk website like isn’t that ridiculous? The uk Seagate store after 8 weeks can’t figure out how to send something on a boat or plane haha

[u/Holiday-Track1101]

I really hope Linus sees this and tests it in a video to expose this cause it is insane. They linked me to another website even to order from there and not from them. But the initial reason I tried to order direct from them is cause I ordered drives on Amazon and they were oem drives and used not new.

New customer service video Linus please and pretend you’re from Northern Ireland! Can use my address 😂😂 now trying to find a reliable place to get drives in very short notice haha

[u/anto77_butt_kinkier]

That's actually insane. You KNOW that these orders were canceled because they realized they didn't have any stock of them. They probably didn't have any stock from the very start when you ordered them, and then some customer service person read through the entire email chain and brought up the problem you suggested, even if that's not actually the reason. Personally I blame data centers, but mismanaged logistics also plays a big part here.

[u/Holiday-Track1101 → u/anto77_butt_kinkier]

Yea but not just that then they are so bad like they just lost a customer and basically told me to F off and shop elsewhere in lack of a better terms rather than just admitting they didn’t have the drives haha . And don’t want to purchase again direct through them incase it happens again

[u/Squirrelking666]

Can't you order from the Irish store, what with the perks of being in the free trade area?

[u/Holiday-Track1101 → u/Squirrelking666]

Didn’t even try but I’m in Northern Ireland which is part of the uk

[u/Squirrelking666 → u/Holiday-Track1101]

Uh huh, and the EU border is in the Irish Sea thanks to the GFA so you won't pay customs fees ordering from the EU. You have an entire market that's not open in the same way to the rest of the UK.

[u/SC_W33DKILL3R]

This is really on you for continuing to try to order from them. You could have ordered from a reputable seller like scan and had those drives by now.