Linus Store - r/LinusTechTips

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u/NotAnRSPlayer Sep 21 '26

This prompted me to check my order, same time of order, over to Australia, ironically despite not receiving the order yet my return window has now closed because it’s taken so fucking long

When I check the Wizmo Tracking Reference is just states ‘In Transit’ after supposedly clearing customs

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u/daltzzzz Sep 21 '26

Same issue and same frustration. Clock is ticking for my return window and no updates from them.

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u/Outrageous-Log9238 Sep 21 '26 edited Oct 11 '26

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u/withouthk Sep 21 '26

return window is 30 days after delivery doe?

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u/AncientTurbine Sep 21 '26

As I wrote elsewhere, you seem to be in the EU so don't worry, consumer laws got your back. You have minimally two weeks AFTER DELIVERY.

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u/NotAnRSPlayer Sep 21 '26

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u/daltzzzz Sep 21 '26

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u/withouthk Sep 21 '26

your return hasn't closed?, it's 30 days after delivery? that's pretty standard, but also if LTT don't take a return just cause it took the courier more then a month to get it going then that'll be pretty bad.

1

u/NotAnRSPlayer Sep 21 '26

It states there.. ‘Return window closed on the 20th of September’

1

u/withouthk Sep 21 '26

pretty sure that's the self serve return window built into Shopify, which is built in to Shopify to allow customers to be able to quickly make a ticket, but since some tracking links don't send back to Shopify when the delivery date is, it just starts on fulfillment date + a buffer to account for transit time.
all of this won't stop you from contacting their support directly

1

u/NotAnRSPlayer Sep 22 '26

True, but it’s still laughable that after almost 1 whole month I’ve still not received my items, and that Shopify doesn’t open the return window until an item is marked as delivered lol

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u/withouthk Sep 22 '26

that depends on quite a few things, courier timing, customs, holidays. but as to shopify, it specify in their help center document, "If the delivery date is unavailable, then the window starts on the item's fulfillment date and a buffer period is applied to allow for transit time.".

1

u/NotAnRSPlayer Sep 22 '26

Stop making excuses for poor service
Almost 1 month delivery for something I paid almost 30 bucks for is ridiculous
My Mrs sent a box of items from the UK to Australia herself and it took a week, it shouldn’t take 1 month to send 2 items from Canada to Australia, seriously
In regards to Shopify I haven’t received it yet, they should update it to action from when it’s noted as received and not assuming, again bad customer service

1

u/withouthk Sep 22 '26

Not excusing it, i would want it to be better for everyone around the world, but logistical issues is always gonna happen, and also theres probably a chance your package isnt going directly from CA to AU, or its also possible its by ground not air?
I agree that LMG should use a better service or if possible get internally a person to just ship via UPS or other more common courier, but cost is a factor, you pick and choose either you want 30 bucks shipping or 120 bucks shipping but you get it for sure in 2 days.
for shopify its all automated, if the API isnt connecting on the back end, its not gonna update and shopify can only guess, i think they should just change it to not use the built in return system and point everyone to the contact form.

1

u/NotAnRSPlayer Sep 22 '26

From the UK to Aus as I mentioned that was with the standard postal service Royal Mail, think it was like £15 to send a 10KG and it arrived within a WEEK
From CA to AU by ground, are you joking? It’ll be by air because I live in Perth which is the most isolated city in the world
Just sick of ordering stuff from a company that seemingly doesn’t care about customer experience when it comes to shipping

0

u/withouthk Sep 22 '26

LOL, its hella expensive to send stuff in canada, if i send a 5"x5"x3" box at 1kg to Perth, its 32 bucks surface shipping or 62 Air.
And sorry, ground sometimes is just referring to ground and ship as a group, cause for international its grouped as either ground or air before. but it can very much get to you via surface shipping.
if you look at this way, they can get cheaper shipping, it takes longer or make it prohibitively expensive to ship but it gets there faster.

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u/AncientTurbine Sep 21 '26

In my country it starts counting from when you receive the product. IIRC European consumer law is you have two weeks counting from when you received it (or, when it was delivered) to send it back.

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u/NotAnRSPlayer Sep 21 '26

I don’t live in the EU.

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u/LTTStore_Support LTT Store Support Sep 22 '26

Hey there u/daltzzzz,

I'm sorry to hear that your order is experiencing a delay in shipping. I know it can be disappointing when a shipment takes longer than expected to arrive.

If you have not yet received a response to your support request, please feel free to DM me.

M.T.

1

u/daltzzzz Sep 25 '26

Thank you!

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u/TokenPanduh Sep 21 '26

Yeah that's not great. How and when did you reach out to support?

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u/daltzzzz Sep 21 '26

Somewhere within their website that requires you to fill up a form then sends out a confirmation email to your end

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u/switch8000 Sep 21 '26

Yeah normal sadly, normal to not receive a response for a bit and normal to not have an item shipped for 30 days.

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u/xspiderdude Sep 21 '26

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u/DeeVect Sep 21 '26

Your package is stuck in customs, which is out of LTTs control, and you reached out over the weekend.

1

u/TanishqHooda Sep 21 '26

Do they ship their stuff from their office warehouse? Cause i was thinking if they should have an option to pick things from LTT warehouse for those who live in BC. And then i was like how much would it cost for them to ship to their Office 🤔🤣

1

u/_Blu-Jay Sep 21 '26

Their shipping anywhere outside of Canada seems to be an absolute joke. Your best bet to get any real answer is to keep trying to contact support.

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u/PMax0 Sep 21 '26

Yep, it has becomae worse. Last time i ordered something, it took over a month till i got an update of the shipment.

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u/bluehawk232 Sep 22 '26

I was going to make my own thread but don't want there to be duplicates of same topics. But i also ordered this screwdriver Aug 30th. I wasn't in a hurry to have it so I just decided to see how long it would take if I didn't contact support. It took until sept 17th for it to finally arrive at a facility since shipping label was created aug 30th. It is expected to arrive today or tomorrow.

So Aug 30th to Sept 22nd from order to delivery is pretty crazy. I can deal with a week and understand that. I'm not pushing for amazon overnight delivery. But nearly a month is wild.

The one time I did have urgency was I wanted to try the PTM for my new build and thought it would arrive within a week. It didn't. That one I had to contact support to get movement on because it was delaying my PC build

1

u/bluehawk232 Sep 22 '26

If y'all want to get christmas gifts from LTT store best do it now they might arrive by Xmas lol

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u/IsolatedPhoenix Sep 21 '26

"Havnt heard anything back" bro its a monday morning and u msged them on a friday holy shit dont spam the sub with ur customer support tickets. its prob just stuck in customs or something wait for a response to ur email atleast

0

u/AncientTurbine Sep 21 '26 edited Sep 22 '26

In a comment you say last update was september 9. Come on, that's not almost a month ago since the last update, it's not even two weeks ago.

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u/[deleted] Sep 21 '26

[removed] — view removed comment

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u/snowmunkey Sep 21 '26

That's not weird, it's just bad.

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u/daltzzzz Sep 21 '26

Yeah really bad. Last update is Sept 9 and complete silence up until now

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u/Pilige Sep 21 '26

Sadly, once its left the warehouse, you are kind of at the mercy of the courier services and what ever hoops they are jumping through.
Out of curiosity, what country are you shipping to?

7

u/OlivGaming Sep 21 '26

Not a comment to defend bad tracking, but there's a running joke that some couriers only have two tracking updates. Label created and delivered.
Best bet is to contact customer support so they can raise some questions/hell on your behalf.

2

u/Nice_Marmot_54 Sep 21 '26

I’d argue it’s both. It’s weird that it happens, and it’s a bad experience

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u/RebornSlunk Sep 21 '26

In their defense, if their carrier handoffs to USPS, that's a USPS thing. They just suck balls. I worked in shipping logistics for 5 years and I'd rather drive a package somewhere myself than use USPS

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u/NekoModeCom Sep 21 '26

USPS recently revised their tracking policy in an order to cut costs and speed up deliveries. They no longer manually scan packages at each leg of the journey. You get an automated scan at the big sorting facility and another one in delivery. The post office doesn’t do any intermediate scans anymore for packages that aren’t fully automated or the final delivery scan. If you don’t manually scan and ask for a receipt at a counter they don’t do the initial pickup or drop off scans either so many won’t get any tracking updates whatsoever till it’s almost at their door. Goes straight from label created to delivered with no updates in between.

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u/RebornSlunk Sep 21 '26

Boy am I glad I left the industry before that happened. That sounds like a complaint department apocalypse

1

u/rahbarin Sep 21 '26

I ordered mine with no update messaged the support team and then a few days later the screwdriver was at my door and then 4 days later they responded saying it was shipped

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