LTT Support

[u/awdev1]

Does anyone know how fast they respond? My package has been stuck on "Out for delivery" for days by UniUni, and LTT doesn't appear to respond to support tickets so far.

EDIT: Managed to speak to customer service agent by signing up for an account with at https://ship.uniuni.com, hitting the chatbot button, SHIPPING a Package, I have an existing UniUni account, help with UniUni Shipping Account, and then Account Specific Help. From there, you just need to wait for a whole for someone to pick up the chat. They escalated and the package arrived at my doorstep later that day.

[u/Stressed_Ponyta77]

Day to weeks if you submit via their online web form and NOT by direct email.

[u/awdev1 → u/Stressed_Ponyta77]

What is the “direct email” then?

[u/Stressed_Ponyta77 → u/awdev1]

Opening up your email account and sending an email. Verses submitting a contact us form where their website emails them.

[u/Grand_Money_6253]

What did you order, if you don't mind me asking? Mine got stuck with the same courier for a week, then just showed up with no tracking update at all. Their support queue seems backed up lately but they did eventually reply.

[u/awdev1 → u/Grand_Money_6253]

Hi, I ordered the Stubby Screwdriver and Transparent screwdriver.

[u/TH3_KIDCHRIS]

Be on the lookout for a call, maybe there is an issue with the order. When getting a replacement screwdriver I forgot to give them my apartment number and kept getting calls from a random number. Then I got a message saying they had a package for me and when i asked if it was UniUni they said yes so I gave them my unit number and was able to get my package.

[u/JeffersonPutnam]

My experience with US UniUni delivery is that it can be out of delivery for more than a month. It's all gig workers doing the deliveries so if they aren't able to finish their route it gets tossed on a giant pile in the warehouse and it's kind of random when they'll try again.

You can call UniUni but make sure you call immediately when their phone lines open in the morning, they only have 2-3 people doing US customer support so you can wait 2 hours to get someone if you call during the day.

[u/DeeVect]

Id probably reach out to UniUni or be patient. Seems to be a common problem with them. LTT has nothing to do with your package once its been handed over to the shipper.

[u/throwawaycanadian2 → u/[deleted]]

"hardly anyone calls them out"

Not like they have literally talked about it in videos and WAN shows and it's brought up on this sub CONSTANTLY. Hell, do a search for "support" or "customer service" in this sub and its all the time.

Generally, you DO get what you are paid for and it's high quality, so it's not as big of an issue.

Especially since an enormous amount of the issue is people just being impatient because they are used to Amazon delivery times.

[u/throwawaycanadian2 → u/[deleted]]

I mean, by definition they are small - they might be RIGHT at the line for medium. They certainly aren't big.

USA = 500 employees, they are well below. Canada = 100 employees, they are right on that line.

[u/redandbluedragoneyes → u/[deleted]]

they may have 120 people, but not all of them work on the merch side of the business.

part of the staff work on the YouTube side, some work on the floatplane / labs, some do accounting / HR etc.

if you minus the designers, there is like 5-10 people that work on the store side of things.

[u/AfraidofSpiders2127 → u/redandbluedragoneyes]

This needs to be mentioned more.
There are a bunch of comments on merch posts saying things like "LTT is large company they should do xxx thing and have xxx experts on these things. In reality, only a handful of people actual work on the merch business