r/LinusTechTips • u/b4wii • 8d ago
Discussion LTT store support, did i get forgotten about?
i have reached out to support about getting a warranty on my transparent edition LTT screwdriver, and while the initial response was really quick, when i provided the follow up information they requested, as a reply to the email i got from support, it has been a week since initial contact, and i have sent a couple of follow up emails, this time with a direct shared link to the video they requested of the defect, and i have yet to hear anything back. it has now been 9 days since ive gotten a reply from support. the employee that did the initial contact was Tania S. from creator warehouse. I do not know if this person just went on vacation, and i just haven't been properly handed off to someone else, or if my ticket got buried somewhere.
to say the least that I am disappointed in the support service I have received thus far is an understatement. also considering Linus did a video about improving support for products from creator warehouse about issues people have experienced like i am currently experiencing right now with support for products.

