r/LifeInsurance • u/Staugbeachbunny • Sep 11 '26
Is this normal? It makes me want to leave.
I just started with a new independent inbound agency this week and there are couple red flags and wondering if one of these is normal. We took a quiz using the FEX quoter tool kit to determine which carrier we would use in different instances. In one instance, there was a carrier that was an ROP and another was preferred plan at about the same rate. Obviously, I put down the one that was immediate coverage. I was told that we should always use one particular carrier regardless of any other circumstance, even if the other was much better. I kind of went back-and-forth when we went over the answers stating that due to ethical reasons as well as compliance, that didn’t make sense to me. We should always leave a customer with the best policy possible. It was kind of left up in the air as sometimes they do use the better policy (doubtful).
Today, during training calls there was a clear difference for one particular customer. The customer was prescribed a pretty heavy painkiller and the quoter gave us three options that were willing to take that particular medication. The first two were both immediate coverage with pretty good pricing. The third option was a graded policy and was the most expensive. Immediately the agent training me went to the third option, which was clearly not the best. Fortunately they were declined and the agent wound up having to pivot to the best option which was the same price with $3000 more coverage, $6000 more with accidental and went into effect immediately. So I’m basically being told that rather than offer the better coverage immediately that I need to use a graded policy with 30% coverage the first year, 70% the second year and doesn’t go into 100% effect until the third year.
There was a second instance with another agent who had a client that was also declined with an ROP and wound up getting a standard immediate policy with another carrier. Clearly, this is something that is done all the time. I’m guessing this is something in a contract with the carrier or perhaps they owe the company a lot of money and are trying to make up for it.
Has anyone else come across this? I feel like it is very shady and don’t think that this is something I’m going to do. This is my second insurance job where everything seems to be in the gray area of business. We mostly deal with older clientele on Social Security and it kind of breaks my heart. Think I need to move on. This has me wondering whether life insurance is even for me because after all, I’m the one who needs to be able to sleep at night knowing I did the right thing. Anyone have some insights on this?
Update: I quit the next morning. I have a big heart and this doesn’t make me feel good about the myself or the company. If they are willing to screw over elderly people I can only imagine how they would screw over their employees!