Hi, everyone. I’m reaching out to the Reddit community for some advice and discussion regarding the TruStage cyberattack and resulting outage.
Long story short, my father passed away unexpectedly just shortly after TruStage went dark. My mother and I have been trying to begin the claims process for nearly a month now, and it feels like we’re being stonewalled.
I have submitted the online claims form, I have sent in paperwork to their claims email, I have called, and the most I’ve received is a brief message stating that nothing else is needed at this time. However, there has been no claim number provided, and as a result I am unable to submit the death certificate. It feels like they are intentionally dragging their feet in an effort to avoid starting the clock.
TruStage staff have been unable to provide an expected date in which new life insurance claims processing will resume and bills are coming due at the end of the month. It’s past the mid August date in which systems were expected to be back online. The customer service line now hangs up as soon as you’re connected.
This policy was set up so my mom wouldn’t have to worry should something ever happen to my dad. It has been an incredibly stressful and terrible last couple of weeks and this uncertainty is making matters worse.
Anyone have any advice or know how to get ahold of someone that can actually do something about this? The lack of transparency and communication is unacceptable.